Question Is my RAM faulty?

Oct 1, 2020
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I just bought a 8gm ram stick from a brand called KANMEIQI. Only the stick plugged in and the system wont boot (doenst even have the click sound from the mobo). If i use it with my current 8gb stick it will boot and windows detect as 16 gb (8 usable). HWINFO also detects as 16gbs so here's my doubt: is there a problem with the stick or there's something i can try before talking to the costumer's service?
More info:
Bios up to date
Mobo version: Gigabyte 970A-DS3P
The 2 memory sticks have the same frequency
Here's a screenshot of the memory with HWINFO:
View: https://imgur.com/NbnM2Ul
 

Lutfij

Titan
Moderator
You're advised to always pair your rams when yo upgrade, as opposed to mixing and matching. If you can't find the same stick of ram, you're advised to buy a dual channel ram kit.

There are two PCB revision's listed per Gigabyte's support site. Which one is it and which BIOS version are you currently on?
 

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