Question Is there a problem with my motherboard or a misconfigured setting?

[arnivitoka]

My second ram slot doesn't seem to work. When I have a RAM stick in it it starts, boots Windows up, then when I start to play a game, or do something, I get a bsod, or just a blank deep blue screen or it just freezes entirely. After that I have to manually power it down, by pressing the power button. Is this the mobo failing, or just a misconfigured setting? If I only use the first socket everything seems to be fine. I am also sure that the ram sticks are working well, compatible, and the same brand, same speed, etc.

 

[MeanMachine41]

Are you mixing two different kits of RAM?
List your full system specs including the P/N of your RAM.

 

[shivababbli]

Check both sticks one at a time in first slot....
Also check if both sticks are compatible

 

[arnivitoka]

Are you mixing two different kits of RAM?
List your full system specs including the P/N of your RAM.

"Are you mixing two different kits of RAM?"
Nope, same brand, Crucial, both ddr3, both 1600 Mhz, one is 4gb other is 8gb, I also have another 2gb which was already paired with the 4gb one, but does the same thing. I bought the desktop with already two different sizes of ram (4gb and 2gb). I recently bought the 8gb one, carefully checked to have the same attributes. The computer boots up, I can check the specs, it displays 11.4 gb Ram (because of integrated GPU), then after appr. 3 mins it crashes.
"List your full system specs including the P/N of your RAM."
Not sure how but i will try to include everything:
OS: Windows 8.1
Processor: AMD A8-6600K APU with Radeon(tm) HD Graphics (4 CPUs), ~3.9GHz
Memory: 8192MB RAM
Available OS Memory: 7604MB RAM
Page File: 4010MB used, 11273MB available
Windows Dir: C:\Windows
DirectX Version: DirectX 11
DX Setup Parameters: Not found
User DPI Setting: Using System DPI
System DPI Setting: 96 DPI (100 percent)
DWM DPI Scaling: Disabled
DxDiag Version: 6.03.9600.17415 64bit Unicode
Display Devices
---------------
Card name: AMD Radeon HD 8570D
Manufacturer: Advanced Micro Devices, Inc.
Chip type: AMD Radeon Graphics Processor (0x990E)
DAC type: Internal DAC(400MHz)
Device Type: Full Device
Device Key:
Display Memory: 4077 MB
Dedicated Memory: 493 MB
Shared Memory: 3584 MB
Current Mode: 1920 x 1080 (32 bit) (60Hz)
Monitor Name: Generic PnP Monitor
Monitor Model: 22M35
Monitor Id: GSM5A31
Native Mode: 1920 x 1080(p) (60.000Hz)
Output Type: HD15
Crucial 8GB DDR3L-1600 UDIMM
CT102464BD160B
Crucial 4GB DDR3-1600MHz CT51264BA160BJ
Crucial 2GB 240-Pin DDR3 1600MHz CT25664BA160B

 

[arnivitoka]

Check both sticks one at a time in first slot....
Also check if both sticks are compatible

Checked individually, in the first slot all sticks seem to work fine, placed it in second socket, freezes at the welcome screen. Until now I could at least check specs at My Computer, but now it completely freezes at the welcome screen.

 

[egda23]

"Are you mixing two different kits of RAM?"
Nope, same brand, Crucial, both ddr3, both 1600 Mhz, one is 4gb other is 8gb, I also have another 2gb which was already paired with the 4gb one, but does the same thing. I bought the desktop with already two different sizes of ram (4gb and 2gb). I recently bought the 8gb one, carefully checked to have the same attributes. The computer boots up, I can check the specs, it displays 11.4 gb Ram (because of integrated GPU), then after appr. 3 mins it crashes.
"List your full system specs including the P/N of your RAM."
Not sure how but i will try to include everything:
OS: Windows 8.1
Processor: AMD A8-6600K APU with Radeon(tm) HD Graphics (4 CPUs), ~3.9GHz
Memory: 8192MB RAM
Available OS Memory: 7604MB RAM
Page File: 4010MB used, 11273MB available
Windows Dir: C:\Windows
DirectX Version: DirectX 11
DX Setup Parameters: Not found
User DPI Setting: Using System DPI
System DPI Setting: 96 DPI (100 percent)
DWM DPI Scaling: Disabled
DxDiag Version: 6.03.9600.17415 64bit Unicode
Display Devices
---------------
Card name: AMD Radeon HD 8570D
Manufacturer: Advanced Micro Devices, Inc.
Chip type: AMD Radeon Graphics Processor (0x990E)
DAC type: Internal DAC(400MHz)
Device Type: Full Device
Device Key:
Display Memory: 4077 MB
Dedicated Memory: 493 MB
Shared Memory: 3584 MB
Current Mode: 1920 x 1080 (32 bit) (60Hz)
Monitor Name: Generic PnP Monitor
Monitor Model: 22M35
Monitor Id: GSM5A31
Native Mode: 1920 x 1080(p) (60.000Hz)
Output Type: HD15
Crucial 8GB DDR3L-1600 UDIMM
CT102464BD160B
Crucial 4GB DDR3-1600MHz CT51264BA160BJ
Crucial 2GB 240-Pin DDR3 1600MHz CT25664BA160B

The CT25664BA160B 8 GB stick voltage is 1.35 V ; the 2 other sticks are 1.5 V.
I guess that's the problem, as your motherboard can not apply different voltages to different slots

 

[arnivitoka]

The CT25664BA160B 8 GB stick voltage is 1.35 V ; the 2 other sticks are 1.5 V.
I guess that's the problem, as your motherboard can not apply different voltages to different slots

It's DDR3L which means it's able to switch between voltage or compatible with both 1.35v and 1.5v, if I researched it correctly. But the other thing is that it does the same thing if I place the 4gb and the 2gb together, despite both being 1.5v.

 

[shivababbli]

Sometimes there will be compatibility issues with ddr3 and ddr3l.....

 

[arnivitoka]

Sometimes there will be compatibility issues with ddr3 and ddr3l.....

But it crashes with the 2gb and the 4 gb one and neither of them are DDR3L, they are also have the same voltage, 1.5v.

 

[shivababbli]

When you use 2 gb and 4gb ram together does it work fine?

 

[arnivitoka]

When you use 2 gb and 4gb ram together does it work fine?

No, it does not. Same things happen, freezes entirely after a couple of minutes, cant move the cursor, cant press keys, tried alt f4, or ctrl alt del, but nothing happens, i have to power it down manually, and take out of the second ram slot, then it works fine.

 

[shivababbli]

Check for bios update
If possible try to Reinstall windows

 

[egda23]

No, it does not. Same things happen, freezes entirely after a couple of minutes, cant move the cursor, cant press keys, tried alt f4, or ctrl alt del, but nothing happens, i have to power it down manually, and take out of the second ram slot, then it works fine.

When using a single RAM stick, can you use any of the RAM slots ? The PC works correctly with a single RAM stick that can you can put in any of the RAM slots ?

 

[arnivitoka]

When using a single RAM stick, can you use any of the RAM slots ? The PC works correctly with a single RAM stick that can you can put in any of the RAM slots ?

I tried all of the ram sticks in the first ram slot, all of them woked, but if i put one in the socond slot then the system

Check for bios update
If possible try to Reinstall windows

Thank you for your answers, I'll try it.

 

[arnivitoka]

Update: I installed windows 10, didn't really bother with the hardware stuff, as i had a busy month, but a couple of days ago, I placed the 4 gb stick next to the 8 gb one. and it booted well, checked the specs, it said 12 gb memory available and 11.4 is usable, (because of the integrated graphics, i think). Tried it out with games, they ran significantly better, but now it does the same things, firstly random bsod, something with ntfs file, couldn't read it, restarted by itself, then a while later, while i was playing rl, another crash, but it didn't restart or turn off, just froze the whole system with a loud buzzing sound, had to restart it manually. i tried it again, booted well, i didn't play games, but started to download some other game. it was running the whole day, no crashes. yesterday i turned it on, started playing games, and it just went black, supposedly tried to restart, but couldn't. the fans never stopped, kept going, but windows didn't boot. I tried to restart it but couldn't. I removed the 4gb stick, it booted fine, I placed it back again in the second socket, booted, then after 30 secs just froze. I also tried to boot it with all tha ram sticks by themselves in the first socket, and they all worked. Now it has 8gb inside, and i'm pretty sure it is a damaged ram socket, but then why did it work for a couple of days?