[SOLVED] Is there a such thing as a "native OS" for a computer?

[daily_spiderman]

I purchased a Razer Blackwidow Elite keyboard, but I've been having problems with it from the get-go. I contacted Razer customer support, and they essentially told me that I am likely experiencing issues because my computer's "native OS" is probably not Windows 10 (my computer dual-boots to Windows 10 and Ubuntu). Windows 10 only matters because the software (Razer Synapse 3) that allows you to modify they lighting, etc. is only supported on Windows 10. I mean, I can change the OS my computer boots to by default, but Windows 10 is simply Windows 10, right? I don't see how changing the default OS would matter. I'm 90% they have no idea what they are talking about, but I'm willing to accept that I could be wrong.

 

[Darkbreeze]

They are full of crap.

Any system that can run Windows 10 and supports drivers that are compatible with Windows 10 should be perfectly capable of also being compatible with that or any other keyboard. Pure nonsense.

Furthermore, all these peripheral hardwares are generally fully capable of being used with ANY operating system that there are drivers available for. And probably a lot that don't specifically have drivers available because most of them will still have at least some functionality with generic or universal type drivers.

Once you are IN Windows 10 though, it makes no difference if you have 13 other operating systems installed (Yes, I'm being outlandish). It should STILL be 100% compatible while you are IN Windows 10. They just don't want to deal with your problem, which makes them much like many other companies who have poor customer service after the sale and should be avoided specifically because of that, like ASUS.

What is your computer system? Hardware specifications?

 

[daily_spiderman]

They are full of crap.

Any system that can run Windows 10 and supports drivers that are compatible with Windows 10 should be perfectly capable of also being compatible with that or any other keyboard. Pure nonsense.

Furthermore, all these peripheral hardwares are generally fully capable of being used with ANY operating system that there are drivers available for. And probably a lot that don't specifically have drivers available because most of them will still have at least some functionality with generic or universal type drivers.

Once you are IN Windows 10 though, it makes no difference if you have 13 other operating systems installed (Yes, I'm being outlandish). It should STILL be 100% compatible while you are IN Windows 10. They just don't want to deal with your problem, which makes them much like many other companies who have poor customer service after the sale and should be avoided specifically because of that, like ASUS.

What is your computer system? Hardware specifications?

Thanks for the reply. To be clear, the drivers exist for the keyboard in Ubuntu. Razer even has some open source software that allows for simple manipulation of the color schemes and that seems to work. But in Windows 10 you're supposed to have complete functionality using their Razer Synapse 3 software. You should be able to save color profiles to the keyboard's onboard memory, etc. but it just doesn't work and I can't find any info online about these issues I'm having.

The computer is a Dell OptiPlex 3020. i5-4690, 16 GB GDDR3, 1050 Ti, 250 GB boot SSD that has Windows 10 and Ubuntu partitions (Razer's software and drivers are installed on this drive), 500 GB HDD for games.

I love the look and feel of the keyboard, but this "native OS" BS is so cringey and disappointing that I might have to return it and look elsewhere for a keyboard.

 

[USAFRet]

That is simply a clueless help desk person.
Native OS? No.

Lack of specific drivers for that keyboard in some other OS? Yeah, maybe.

 

[Darkbreeze]

Thanks for the reply. To be clear, the drivers exist for the keyboard in Ubuntu. Razer even has some open source software that allows for simple manipulation of the color schemes and that seems to work. But in Windows 10 you're supposed to have complete functionality using their Razer Synapse 3 software. You should be able to save color profiles to the keyboard's onboard memory, etc. but it just doesn't work and I can't find any info online about these issues I'm having.

The computer is a Dell OptiPlex 3020. i5-4690, 16 GB GDDR3, 1050 Ti, 250 GB boot SSD that has Windows 10 and Ubuntu partitions (Razer's software and drivers are installed on this drive), 500 GB HDD for games.

I love the look and feel of the keyboard, but this "native OS" BS is so cringey and disappointing that I might have to return it and look elsewhere for a keyboard.

There "is" no "native OS" thing. It's total nonsense. If you can't install the drivers or get it to work with your system, you might FIRST check to see if there is a newer motherboard BIOS available for your motherboard. Yes, I've seen several Razor products that wouldn't work with various motherboards until the BIOS was updated, primarily on older systems but also on a couple of newer ones as well.

I'd try that first, if you don't already have the latest BIOS version installed, and if you do, or if you update and still have the issue, then maybe return it and repurchase, as yours may simply have a problem.