Is this a graphics card issue?

[matty123doughty]

Hello, I only have a basic knowledge of computers and I need help with this. Are these videos examples of graphics card issues, if not, what is causing this?

(Turn on audio for videos, all audio was coming through my headphones)

This all happened during the same game of rocket league and has been happening a lot recently even if I am not playing a game.

Sorry for the bad videos and recording vertically.

Video 1 (Game froze, flashed a black screen and returned to game): [video="https://www.youtube.com/watch?v=67ROXYZDEeg"][/video]

Video 2 (I don't even know what happens here, this happens a lot when I don't have any game launched): [video="https://www.youtube.com/watch?v=gujqyMF3NVk"][/video]

Video 3 (Got stuck on this screen and had to switch off PC): [video="https://www.youtube.com/watch?v=lbHfSCpMtN8"][/video]

 

[androbourne]

Try using the DDU tool to uninstall all drivers and then cleanly install only the most recent drivers for your GPU. See if that helps, if not we can keep troubleshooting from there.

 

[dextermat]

Your card is starting to have issues.
GPU artifacts are usually cause by thermal damage and needs to be replaced.
Could also be you PSU struggling to deliver proper power to GPU but most likely not.

 

[matty123doughty]

Try using the DDU tool to uninstall all drivers and then cleanly install only the most recent drivers for your GPU. See if that helps, if not we can keep troubleshooting from there.

Okay, I am doing what you said and I will let you know if I continue to have issues.

 

[matty123doughty]

Your card is starting to have issues.
GPU artifacts are usually cause by thermal damage and needs to be replaced.
Could also be you PSU struggling to deliver proper power to GPU but most likely not.

So how would I know if it is my PSU or GPU causing the issue? I don't want to spend a lot of money on a new card to find the PSU being the problem.

 

[madmatt30]

For starters you need to tell us exactly what youre using as a system.

Psu & gpu a necessity , the rest of your system soecs would also be helpful.

 

[greenmrt]

Looks like HEAT related issues. What graphics card to you have? Is the fan spinning normally? Can hot air exit the case easily?

 

[androbourne]

One thing at a time. To rush to a defective gpu is a big claim without any real troubleshooting. He would just be hitting thermal limits and card may not be damaged. He could just have faulty drivers, not enough power delivery etc....

Provide system specs and do the DDU, install clean drivers and monitor temps. It's almost always the first step in troubleshooting gpus.

 

[matty123doughty]

For starters you need to tell us exactly what youre using as a system.

Psu & gpu a necessity , the rest of your system soecs would also be helpful.

CPU: i7 6700k
GPU: GTX 970
PSU: 500W, don't know about the model as my PC is pre built.
RAM: 8GB G. Skill Ripjaw DDR4 2133mhz

 

[matty123doughty]

One thing at a time. To rush to a defective gpu is a big claim without any real troubleshooting. He would just be hitting thermal limits and card may not be damaged. He could just have faulty drivers, not enough power delivery etc....

Provide system specs and do the DDU, install clean drivers and monitor temps. It's almost always the first step in troubleshooting gpus.

I did the DDU and I am still having problems.

Temps (on desktop):

Specs: 500W PSU

 

[androbourne]

Looks pretty good. Don't even anything out of the norm there.

And how are temps when you launch a game or benchmark tool? How is it under load?

Also are you doing any type of overclocking?

 

[matty123doughty]

Looks pretty good. Don't even anything out of the norm there.

And how are temps when you launch a game or benchmark tool? How is it under load?

Also are you doing any type of overclocking?

When under load my GPU doesn't exceed 80 degrees, it is usually around 70-78 and I don't believe my GPU is overclocked unless it is factory OC'd.

 

[androbourne]

Do you have another PCI slot on your mobo you can move your video card too to test with?

 

[matty123doughty]

Do you have another PCI slot on your mobo you can move your video card too to test with?

Yes, should I move my GPU onto the other PCI slot then?
If I do that will my PC boot normally and detect the GPU or would I have to do something in the BIOS or anything like that?

 

[androbourne]

Yeah it should work just fine. Shouldn't have to install or change anything. Just jump it over a slot and turn PC back on. Also while you have it out, it might be a good time to clean the up a bit if it's dusty.

 

[matty123doughty]

Yeah it should work just fine. Shouldn't have to install or change anything. Just jump it over a slot and turn PC back on. Also while you have it out, it might be a good time to clean the up a bit if it's dusty.

I switched PCI slots and tested a couple of games and it seems to be working alright for now, I will update you if it starts to cause problems again, thanks a lot for the help!
Is there any chance I can just pm you if it messes up again? Thanks.

 

[matty123doughty]

Yeah it should work just fine. Shouldn't have to install or change anything. Just jump it over a slot and turn PC back on. Also while you have it out, it might be a good time to clean the up a bit if it's dusty.

Okay so after switching PCI slot, I had no issues for a day but it has started to go bad again and I am getting some kind of screen glitches, similar to what happens in the second video.

 

[androbourne]

Do you happen to have a spare video card to test with?

 

[ArchitSahu]

Is it possible you can find out your PSU? Open the case, see the model or brand list it here. What prebuilt is this? Where did you get it from?
Sounds, at this point, like lack of power. Try with a spare GPU.