Is this a motherboard problem

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kdon27

kdon27

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May 17, 2010
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Sorry, it's a bit of a story but I'll try to keep it short.

I bought a Gigabyte mobo from MSY (australian store, notorious for crap customer service). I installed everything but it kept rebooting after 3 seconds, never stayed on for longer than 3 seconds.

So I tried the following:
- breadboarded it
- reapplied cpu fan with new thermal paste
- used my RAM chips on my friends computer (they work fine)
- used my PSU on my friend's computer (it works fine)
- used my GPU on his computer (works fine)
- made sure all power connectors were in place

I noticed one thing, the pc speaker wasn't making beeps, just clicking noises (but the speaker works fine on my friends computer).
The only thing I didnt try was putting the hard drive in (which

Finally, i bought a new motherboard from a different store - worked ace (that's the one I'm using now).

Took the old Gigabyte (assumed broken) into the store, 3 days later they tell me it all works fine. I suspect foul-play, I think they're lying to me and want to just get the $30 service charge for nothing.

Any ideas? the main thing I want to mention is that I didn't have the hard drive plugged into the Gigabyte mobo when I tried everything else - being a newbie, I'm not sure, does it matter? isn't it at least supposed to boot without the hard drive?

thanks in advance :)
 
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any thoughts on why the store i bought the Gigabyte one (the broken one) is saying that it's *not* faulty?
 
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also, could it be a bios problem? i got the gigabyte h61-s2p-b3 motherboard for the i5-2400 l-1155 cpu and 4gb ddr3 1333 ram.

but i do remember resetting the cmos as a try, didn't work...
 
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It depends on how the store tested it, or if they even did. If nothing else, you could contact Gigabyte and possibly RM it. They usually have good customer service. They would also know if there is any specific issue with that board.

I doubt BIOS is an issue unless it is corrupt somehow.
 
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Thanks so much for the prompt answers, greatly appreciated.

And sorry to chuck yet another question at you but when you mentioned "how the store tested it" what do you mean exactly? the main concern is that they will charge me a $30 "service fee" if nothing is wrong with it...

Also, you mentioned that the BIOS being corrupt is rare, but I was wondering, if it *did* happen, what would the symptoms be? just like mine (i.e. continuous reboot every 3 seconds)?
 
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If you just bought it there and they are charging you fees, it is not a very good place to do business with. I would think they want a satisfied customer. I would ask to speak to an owner or manager as the case may be. It could be that they realize you are new to this and are trying to take advantage or are automatically assuming it is your fault.

As far as testing, I have seen some shops that will simply hook up a power supply and only see if it powers up. Some may actually insert a CPU and ram and see if they get to the post screen. This may not reveal your problem.

I would go back to the store and see if they have a detailed test report as to what they did. If they do not, they are probably just trying to take your money for nothing. Most reputable shops will supply this.
 
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And if they can produce the detailed test report, is there any thing I should be looking for in particular?

Also, if it turns out that nothing was wrong after all, I have no idea what could be the problem - any thoughts?
 
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