Is this GPU seated correctly?

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tjquinlan87

Apr 25, 2018
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I've literally just taken this brand new machine out of the box and removed the packaging from inside the case and I noticed the GPU is properly on the wonk!! From what I can tell, all of the connectors and fixings are in the correct place and are secure. However, the card doesn't sit as horizontally as I would have expected. Should it not sit square to the motherboard?

Image:
iwp6b7.jpg


http://tinypic.com/r/iwp6b7/9

Any help would be fully appreciated.

Thanks - TQ
 
Solution
10tacle
Yeah the second generation of Corsair's CX/CXM line is a major improvement over their first generation line. First gen was x50 wattage ratings and second gen x00 wattage rating. Another validation is being grey label instead of green label. Keep an eye on that VS power supply. It's not an enthusiast level quality PSU and has cheap capacitors. Since you have a stock cooler and obviously won't be overclocking the CPU there's a good chance you'll be okay long term.

Putting it on a good quality line-interactive UPS battery backup like from CyberPower or APC will help too for brownouts if you have them from time to time. It's an extra level of protection for lower quality PSUs. Where I live I get them at least once a month, and I don't...
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I haven't powered it up. If there are issues with it then I don't want to make it worse. I have requested a callback from the company I ordered the machine from. I'm going to let them sort it. I just wanted some help to confirm that this isn't correct.

As an aside, the yellow cables connected to the upper right hand side of the card, as seen in the picture, have PCIe printed in the connector. Is this relevant to your comment?

Thanks - TQ

 
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Out of curiosity, who is that PC vender? In the 20 years of building my own PCs, I've never see this happen. I have seen larger video cards sag downward the other way without proper back plate bracing, but that's just gravity doing its thing. This is jacked *up* which I've never seen. I don't even know how they did that unless as mentioned above it's not even seated in the slot (or the printed circuit board connector broke inside the slot).
 
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Removing the card and re-seating it isn't a difficult task to perform, even for a novice. That said, that sure doesn't look anything like what I'd call acceptable and especially not if I ordered a machine to be built and shipped to me.

You've got help here to assist you... if you want it before sending it back.
 
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I'm looking at that pic and wondering it the GPU is even in the PCI-E slot at all. It's clearly secured against the back of the case but the misalignment has me thinking it's silicon on silicon at this point.
 
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Now I'm absolutely no expert, but it seems to me that the PCIe slot doesn't line up with the upper most back plate recess. Regardless, the card contacts are inserted into the PCIe. However, you can see that the pins inside the slot are raised to the uppermost position on the right hand side and fully in the down position on the left. Not sure if this would work, but again, I'm not willing to power on and find out.

As for the vendor, if you don't mind, I'll keep it to myself and give them the benefit of the doubt. But if they don't comply and fix the issue to a satisfactory degree, I'll happily publish their identity. Safe to say, they are highly regarded for quality products and good customer service.
 
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If the machine was properly assembled with the GPU fully in the socket, I don't see any issue with powering it up. Still, if you're not comfortable with it as it currently sits, there's no harm in removing and re-seating the GPU as I mentioned previously. That said, I'm now wondering about how the mobo is secured to the case and if, somehow, it was not properly mounted in the standoffs.
 
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The card contacts are definitely *in* the PCIe slot, but it's as if either the mother board needs to drop 5mm or the back plate recess needs to come up 5mm. It definitely doesn't line up. The GPU back plates are as high up the back panel that they can be. Incompatible case maybe?
 
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I'm of the belief that something is bent as was mentioned by Gam3r01. The upper right corner looks tilted towards the front of the case, albeit slightly. If you were to push from that corner upwards towards the top of the case, does it straighten the card's position out any?
 
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I appreciate you all stopping to comment. Thanks for all of you're help. I just feel that, for the amount of money I've given to them, the vendor should sort out their own error. I'll update the thread with what comes of it. Cheers all - TQ
 
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Will post close-ups tomorrow morning and will try your suggestions.
 
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Thanks again for all for your comments and solutions. The vendor is (naturally) putting it down to 'suspected damage in transit' and is sending a replacement system. Although only after they have accounted for the contents of the original package. Which is slightly offensive. Anyway, the GPU was definitely in bad condition. I would have happily removed the card and attempted to fix and resolve myself with your help, however, I paid too much money to let them get away with not taking responsibility. Hopefully, by the 1st or 2nd of May I'll have a fully functioning, fault free system. Won't that be nice?!
 
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Unfortunately it isn't a custom build. The system is a 'off the shelf' and was available for next day delivery. It also the only prebuild system I could find with the best GPU that matched my budget. Even with that PSU, it'll be more than enough for what I need/want. Thanks for your advice.
 
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Yeah the second generation of Corsair's CX/CXM line is a major improvement over their first generation line. First gen was x50 wattage ratings and second gen x00 wattage rating. Another validation is being grey label instead of green label. Keep an eye on that VS power supply. It's not an enthusiast level quality PSU and has cheap capacitors. Since you have a stock cooler and obviously won't be overclocking the CPU there's a good chance you'll be okay long term.

Putting it on a good quality line-interactive UPS battery backup like from CyberPower or APC will help too for brownouts if you have them from time to time. It's an extra level of protection for lower quality PSUs. Where I live I get them at least once a month, and I don't even know one occurs until the UPS beeps keeping the power conditioned.

Hope the replacement for you arrives in good shape. Let us know!
 
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Solution

You got those two mixed-up: old-gen CX(M) 'green label' was 430/500/600, new-gen 'white label' is 450/550/650. The x50 ones are 2nd-gen/2017 models.
 
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