Question Is this laptop completely dead or am I missing something?

Jun 17, 2019
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Hello everyone,

I've been repairing computers for about 5 years. I'd say I'm at an advanced level, but certainly no expert!

My friend just gave me her Asus Q552U Notebook and I'm out of ideas.
She says "I put it to sleep then when I woke it up it had a blue screen with white letters. It said something about flash and erase.. Or something. Then I panicked and pressed the power button to shut it off."
 

ficler1977

Distinguished
Mar 23, 2013
171
1
18,765
Unplug laptop from mains. Take battery out. And plug back to mains without battery present.
We really need more details. What happens when you start this laptop? Is screen black but can you hear laptop is running? Or is it totally dead I mean when you press power button nothing happens?