Question Is this SSD failing?

[NightHawkRMX]

Today I was using my mother's laptop and got a notification.

http://imgur.com/VNfdIlx

View: https://imgur.com/VNfdIlx

I opened the notification and saw this:

http://imgur.com/HwIo4w8

View: https://imgur.com/HwIo4w8

It said a smart event had occurred but not any more.
Crystal disk info gave a bit more info.

http://imgur.com/QcR7W5U

View: https://imgur.com/QcR7W5U


What happened exactly? Is this something to worry about?

I sure hope this drive is not failing with only 3.7 tbw or I would be extremely unhappy with Intel. This drive is barely broken in.

Laptop'
Acer Nitro 5 (2018)
I5 8300h
8gb ram
1050ti
Intel 600p OEM 256gb NVME SSD

 

[kanewolf]

Drives can fail at any time. You should already have an automated backup strategy protecting your data. Contact Intel to have it replaced under warranty.

 

[NightHawkRMX]

I don't think I can warranty it as it came as part of the laptop.

Is this actually a problem or what is it saying exactly.

 

[kanewolf]

I don't think I can warranty it as it came as part of the laptop.

Is this actually a problem or what is it saying exactly.

IMO, yes. SSDs fail without warning. I wouldn't trust my data.
I would still attempt to contact Intel. Worst they say is "not our problem"...

 

[Bob.B]

Today I was using my mother's laptop and got a notification.

http://imgur.com/VNfdIlx

View: https://imgur.com/VNfdIlx

I opened the notification and saw this:

http://imgur.com/HwIo4w8

View: https://imgur.com/HwIo4w8

It said a smart event had occurred but not any more.
Crystal disk info gave a bit more info.

http://imgur.com/QcR7W5U

View: https://imgur.com/QcR7W5U


What happened exactly? Is this something to worry about?

I sure hope this drive is not failing with only 3.7 tbw or I would be extremely unhappy with Intel. This drive is barely broken in.

Laptop'
Acer Nitro 5 (2018)
I5 8300h
8gb ram
1050ti
Intel 660p OEM 256gb NVME SSD

My guess.
It says you have used almost all your available spares and your on borrowed time.
Replace the ssd asap.

 

[USAFRet]

!00% fully functional, or dying in the next 5 minutes...you're next steps should be the same.

Institute a comprehensive backup routine.
Use it until it dies.

 

[NightHawkRMX]

I have a correction. It is an Intel 600p not a 660p

 

[NightHawkRMX]

Just contacted Intel support. Waiting game now.

Honestly one of the better customer support experiences I've had. Live chat where I got a helpful support agent immediately.

Summarizing, they had me download an Intel tool to generate and export a smart report, which I sent to them to read. They said that the drive needed replaced as the reserve storage space to retain data integrity had been depleted, which is what crystal disk info showed. They told me they wouldn't honor warranty for the drive since it is an OEM Acer drive and not retail, and to contact Acer. However after emphasizing how little wear the drive had and that the laptop was not under warranty, they submitted a ticket for replacement and I should hear back if it is denied or approved.

They said the reason they can't offer warranty on OEM drives is that OEMS modify firmware and they also said if they provide a retail replacement it may not work with this laptop because of OEM firmware or whatever. Both of which I believe to be a bit of a stretch, but whatever.

While all of the important data should already be backed up to the cloud there is no full backup that I can restore from, so I will clone the drive asap.

 

[USAFRet]

Yes, in an OEM system like a laptop, or CyberPower/etc...the "manufacturer" is in control of the warranty.

 

[NightHawkRMX]

Yes, in an OEM system like a laptop, or CyberPower/etc...the "manufacturer" is in control of the warranty.

I'm aware of this but figured it was worth a shot.

They asked for proof of purchase of the laptop as proof of purchase for the drive.

Fingers crossed.

If they don't accept I think I'll just replace it now anyhow to save her from headaches down the line.

A replacement 250gb drive shouldn't break the bank.

This machine has the ability to accept a 2.5in SSD as well.

 

[NightHawkRMX]

!00% fully functional, or dying in the next 5 minutes...you're next steps should be the same.

Institute a comprehensive backup routine.
Use it until it dies.

Well the answer ended up being not long.

It had 1 spare remaining when I was notified about the issue. Now it has 0 and went read only.

 

[USAFRet]

Well the answer ended up being not long.

It had 1 spare remaining when I was notified about the issue. Now it has 0 and went read only.

What was the TBW on it when it died?

 

[NightHawkRMX]

What was the TBW on it when it died?

http://imgur.com/8jk4udi

View: https://imgur.com/8jk4udi


An amount at which id 100% SHOULD not be failing. It is rated for 144tbw, or about 38 times as many writes as it got...

Rather unimpressed with this SSD

 

[USAFRet]

Hey, things die.
Just like my 14TB Tosh HDD....currently back at Toshiba, for theoretical warranty replacement.
Of course, the RMA was authorized 3 Nov, and it has been in "Fault Analysis" since 23 Nov....

 

[NightHawkRMX]

Hey, things die.
Just like my 14TB Tosh HDD....currently back at Toshiba, for theoretical warranty replacement.
Of course, the RMA was authorized 3 Nov, and it has been in "Fault Analysis" since 23 Nov....

That's about what I'd expect from Toshiba support honestly. I had a horrible time with support for my laptop awhile back.

Intel support so far has been very nice. A live chat bubble, like 8:30 in the evening, and I got a knowledgeable support agent with 0 wait time. Typed clear English and were helpful.

Intel has still not decided if they want to deny or approve the RMA, probably closed today. The original CS agent did message me back saying they needed more details to complete the request and asked for an address "in case we send you a replacement"

I don't know why they would ask for an address if they weren't at least considering sending me a replacement, so there is hope I guess.

 

[NightHawkRMX]

Intel approved my request and asked me to destroy the drive and show then photo for records, which I did.

They sent me a message early this morning saying it had been shipped, and it arrived on my doorstep just a few hours later. They used overnight shipping, which was very nice.

I got a retail boxed 600p as a replacement. The drive has a mfg date of 27th of Oct, 2017, so clearly old stock. It feels a little weird to get a warranty replacement drive that is over 4 years old and older than the dead drive, but I can't complain since it is a brand new boxes drive that should work.

So overall, good experience with Intel support and that should be about the end of this situation.

 

[Pextaxmx]

"percentage used" is only 1%
Then used up all the reserved blocks already... Must be a defective drive with defective NAND chips.
Thanks for sharing this interesting example.
Also good to know that Intel is still standing behind their SSD products after selling their business to Hynix.