Question issue laptop gaming blackscreen help

CD82

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Nov 5, 2014
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so i will be playing WoW and randomly get a black screen while in game.
and will have to reboot the laptop
about 4 days ago i had it happen again so i went into my asus software and ran an update for asus smart display controller
and i thought this resolved the issue as i played and had no issue
untill today i was in a battleground and low and behold same thing but this time it just shut off
i dont think the laptop is getting hot it doesnt appear to do so
also cple of days ago i was chatting on discord and random reboot occured
windows event logs are showing stuff like smart card reader ? but this laptop doesnt have one at all

this is a rog strix laptop G733QSA
Processor AMD Ryzen 9 5900HX with Radeon Graphics 3.30 GHz
Installed RAM 32.0 GB (31.4 GB usable)
Device ID AD08A737-60C3-4EEC-B84B-47D7B93C03B2
Product ID 00330-53751-50172-AAOEM
System type 64-bit operating system, x64-based processor
windows 10
nvidia geforce 3080 laptop gpu

all drivers and windows updates are current

there is something somewhere causing issues and i hope someone here can help me find out
sorry if its the wrong section it just seem to describe my issue because of black screen
i can get proper logs from event viewr if someone will tell me but i see alot of stuff in there
 

CD82

Distinguished
Nov 5, 2014
10
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18,510
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i used canned air just the other day on the laptop and made sure no liquid shot out of the compressed air
so i downloaded hwinfo which options do i need to select on this software
 

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