Hi everyone I have a pc that i am trying to upgrade from 32 (2x 16) to 64gb (4x 16) of ram. After installing the memory the computer will no longer boot to windows 7 or 10 but can make it through the installation process. It will boot to ubuntu 18.04 and 20.04 for short amounts of time before it hard locks up a hard reboot is required. I know that it is not a bad stick as i have replaced the 32gb i had with the new 32gb i had and was able to use it with no issues. I have also been able to swap slots / sticks with no issues occurring as long as i am not using more then 2 slots / sticks. Machine will boot to windows with 3 x16gb sticks in for short amounts of time before crashing these can be in any slot with any combination of new and old memory. I have removed all expansion cards / non necessary devices and booted with integrated graphics and only the cpu fan connected.
I have also re-seated the CPU and checked temps there is no issue with the leads as i mentioned slots / sticks all work independently as long as the slots are not full.
Gigabyte has said the only option is for me to send them my board / memory for them to test with and this is not a real option for me as i need my compute to work
if anyone has any other suggestions i would be very grateful
HW details:
i7 9700k -CPU
Gigabyte z390 Gaming X - Mobo
CoolerMaster v750 gold-PSU
I have also re-seated the CPU and checked temps there is no issue with the leads as i mentioned slots / sticks all work independently as long as the slots are not full.
Gigabyte has said the only option is for me to send them my board / memory for them to test with and this is not a real option for me as i need my compute to work
if anyone has any other suggestions i would be very grateful
HW details:
i7 9700k -CPU
Gigabyte z390 Gaming X - Mobo
CoolerMaster v750 gold-PSU