Hi all,
I've recently had to RMA my power supply unit as it died. It was still within the warranty period so i sent it off to the retailer for replacement.
I would just like to add that the same retailer to date has replaced 3 x asus strix x99 gaming motherboards (2 x doa and the 3rd because they didn't want to test my intel i7 5930k which was in fact dead and they did end up replacing in the end). This all happened in the month or so building up to the PSU dying).
I actually had to send 2 parcels for the power supply because apparently they needed every single cable that it came with. (what they didn't tell me is that before sending the second parcel, is that the power supply was physically damaged and that my RMA had been rejected. this was only brought to my attention after the second parcel had been received).
They claim that the parcel was not sufficiently packaged (not true because i have a picture of the package which i have sent to them... which they have ignored... typical).
I requested that they shared pictures with me of the damage to the power supply and the packaging, only to be told that they didn't take any. so the first I saw of the damage was when it was returned to me.
The damage is on the rear of the psu where the power socket is connected (the mesh has been forced in. as there is no other damage I think that this has been deliberately done by a member of staff as some sort of punishment for the recent RMA's that i have sent back.
I have corrected the damage so it looks completely fine now.
Does anyone have any ideas as to what I can do? Ive tried my bank but as the purchase is more than 120 old they cannot issue a charge back. Maybe I should try one last attempt at a refund through the retailer and if not send it to the manufacturer? thanks for any help
I've recently had to RMA my power supply unit as it died. It was still within the warranty period so i sent it off to the retailer for replacement.
I would just like to add that the same retailer to date has replaced 3 x asus strix x99 gaming motherboards (2 x doa and the 3rd because they didn't want to test my intel i7 5930k which was in fact dead and they did end up replacing in the end). This all happened in the month or so building up to the PSU dying).
I actually had to send 2 parcels for the power supply because apparently they needed every single cable that it came with. (what they didn't tell me is that before sending the second parcel, is that the power supply was physically damaged and that my RMA had been rejected. this was only brought to my attention after the second parcel had been received).
They claim that the parcel was not sufficiently packaged (not true because i have a picture of the package which i have sent to them... which they have ignored... typical).
I requested that they shared pictures with me of the damage to the power supply and the packaging, only to be told that they didn't take any. so the first I saw of the damage was when it was returned to me.
The damage is on the rear of the psu where the power socket is connected (the mesh has been forced in. as there is no other damage I think that this has been deliberately done by a member of staff as some sort of punishment for the recent RMA's that i have sent back.
I have corrected the damage so it looks completely fine now.
Does anyone have any ideas as to what I can do? Ive tried my bank but as the purchase is more than 120 old they cannot issue a charge back. Maybe I should try one last attempt at a refund through the retailer and if not send it to the manufacturer? thanks for any help
Facebook
Twitter
Instagram