[SOLVED] Issue with mouse disconnecting

LukasLindNielsen

Honorable
Dec 8, 2014
22
0
10,510
0
I use an Xtrfy M1 mouse and recently it has been disconnecting and reconnecting immediately. The lights on the mouse turn off and there is a short delay before it's working again. I have uninstalled the Root hub drivers, changed power settings so the USB's don't lose power due to power saving and i've updated outdated drivers for various components as well as the mouse's driver. I have also tried different USB hubs but it still disconnects-

I've googled the mouse and can't seem to find a known problem with this specific mouse disconnecting.

I suspect this being an issue with Windows 10, do you know a solution?
 
Jul 20, 2018
166
1
4,715
19
This is difficult to test, the intervals between the mouse cutting can be anywhere from 5 seconds to 30 minutes and I have to have the mouse in motion for me to notice it. I have only noticed the loss of signal / power when playing CSGO.
Alright then, you can try something else
1. Roll back windows update/update windows if you haven't
Or
Download Ubuntu from here, create a bootable USB drive and boot up into the Ubuntu live environment and check if the mouse is behaving the same way as before

How to create a bootable USB drive:
https://ubuntu.com/tutorials/create-a-usb-stick-on-windows#1-overview
 
Last edited:
Jul 20, 2018
166
1
4,715
19
This is difficult to test, the intervals between the mouse cutting can be anywhere from 5 seconds to 30 minutes and I have to have the mouse in motion for me to notice it. I have only noticed the loss of signal / power when playing CSGO.
Alright then, you can try something else
1. Roll back windows update/update windows if you haven't
Or
Download Ubuntu from here, create a bootable USB drive and boot up into the Ubuntu live environment and check if the mouse is behaving the same way as before

How to create a bootable USB drive:
https://ubuntu.com/tutorials/create-a-usb-stick-on-windows#1-overview
 
Last edited:

LukasLindNielsen

Honorable
Dec 8, 2014
22
0
10,510
0
Alright then, you can try something else
1. Roll back windows update/update windows if you haven't
Or
Download Ubuntu from here, create a bootable USB drive and boot up into the Ubuntu live environment and check if the mouse is behaving the same way as before

How to create a bootable USB drive:
https://ubuntu.com/tutorials/create-a-usb-stick-on-windows#1-overview
It's behaving the same way as before. I suspect it might be a lose connection by now.
 

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