Hi!
I am not sure if it is the right section to ask my question. Sorry, if it is not.
I am facing an issue with my Dell laptop (Inspiron 5521) that I can't fix.
Here is my problem. 3 days ago my laptop had crashed with the appearance of a blue screen of death. I wasn't in front of it when it happened to see what the error message was.
When rebooting, I saw a black screen with the following inscription:
Checking media: [fail]
Then the logo of the manufacturer appeared and then a black screen again with the following inscription:
No boot device found. Press any key to reboot.
Pressing any key gave no results. So, I shut down and reboot my laptop. I could work with my laptop after a long booting (around 20 minutes).
In the two following days. The booting was lengthing several minutes. I could work around 8 hours before the laptop crashed again with the appearance of a blue screen of death.
I saw the two following error messages:
Critical process died
Unexpected store exception
When rebooting, the same issue as seen the first time happened again.
I lauched the ePSA pre-boot diagnostic. An issue was found with the hard drive. The error code was 2000-0151 which means that the hard drive is about to die.
I used the manufacturer tool software to do a scan and a fixing of the hard drive if possible.
I took hours to scan and fix. But, since then I can't boot my laptop.
I heard a loop of 2 beeps. According to Dell's website, it means that the RAM memory is not connected. I opened my laptop, took off the RAM memory and reseat it. There are two sticks and two slots. I tried all combinations possible but nothing worked.
I also cleared the CMOS by taking the battery off for more than an hour. Nothing changed.
I bought a new RAM memory but it didn't resolve the issue.
I opened again my laptop to check if there were no misconnection, nothing dismantled or else and I cleaned the dirts.
Now, when booting, I hear a new loop of 5 beeps. Still according to the Dell's website, there is an issue with the CMOS.
I cleared it again by taking off the battery, but I am still facing the same issue: loop of 5 beeps when booting.
I don't know what I can do more. What are your thoughts?
Thank you for your help.
I am not sure if it is the right section to ask my question. Sorry, if it is not.
I am facing an issue with my Dell laptop (Inspiron 5521) that I can't fix.
Here is my problem. 3 days ago my laptop had crashed with the appearance of a blue screen of death. I wasn't in front of it when it happened to see what the error message was.
When rebooting, I saw a black screen with the following inscription:
Checking media: [fail]
Then the logo of the manufacturer appeared and then a black screen again with the following inscription:
No boot device found. Press any key to reboot.
Pressing any key gave no results. So, I shut down and reboot my laptop. I could work with my laptop after a long booting (around 20 minutes).
In the two following days. The booting was lengthing several minutes. I could work around 8 hours before the laptop crashed again with the appearance of a blue screen of death.
I saw the two following error messages:
Critical process died
Unexpected store exception
When rebooting, the same issue as seen the first time happened again.
I lauched the ePSA pre-boot diagnostic. An issue was found with the hard drive. The error code was 2000-0151 which means that the hard drive is about to die.
I used the manufacturer tool software to do a scan and a fixing of the hard drive if possible.
I took hours to scan and fix. But, since then I can't boot my laptop.
I heard a loop of 2 beeps. According to Dell's website, it means that the RAM memory is not connected. I opened my laptop, took off the RAM memory and reseat it. There are two sticks and two slots. I tried all combinations possible but nothing worked.
I also cleared the CMOS by taking the battery off for more than an hour. Nothing changed.
I bought a new RAM memory but it didn't resolve the issue.
I opened again my laptop to check if there were no misconnection, nothing dismantled or else and I cleaned the dirts.
Now, when booting, I hear a new loop of 5 beeps. Still according to the Dell's website, there is an issue with the CMOS.
I cleared it again by taking off the battery, but I am still facing the same issue: loop of 5 beeps when booting.
I don't know what I can do more. What are your thoughts?
Thank you for your help.