built a new PC with R9 390x (reference edition). so very few software running (windows 10 x64)
my issue is that the card shuts down out of the blue.
1. I already removed the entire vcard driver (especially the one provided by windows update) via DDU in safe mode and install the driver again (AMD crimson 16.5.3)
2. when gaming, the vcard would shut down. upon further testing, I found out that the issue happened when I was using dual monitor setup and one monitor was running at 120hz/144hz and the other at 60hz
3. when both monitors were at 60hz, there were no issues encountered. when I used only one monitor at 120/144hz, there were no issues encountered as well. length of time played for all tests were more or less the same (around 15min)
4. earlier tests were done playing Red alert 2 (just wanted to try an old game so its not so taxing on the card). later tests were done playing MWO at very high settings. same results
5. I considered the possibility that it might be a heat issue but from the temps I was able to see, they were only hovering at around 80 (45% fan speed), and a max of 90. both of which are considered normal for the XFX R9 390x
6. I also considered that it might be a cable issue with one of the monitors but I used both HDMI and DVI cables on that monitor but still same results
anyone got some advice?
my issue is that the card shuts down out of the blue.
1. I already removed the entire vcard driver (especially the one provided by windows update) via DDU in safe mode and install the driver again (AMD crimson 16.5.3)
2. when gaming, the vcard would shut down. upon further testing, I found out that the issue happened when I was using dual monitor setup and one monitor was running at 120hz/144hz and the other at 60hz
3. when both monitors were at 60hz, there were no issues encountered. when I used only one monitor at 120/144hz, there were no issues encountered as well. length of time played for all tests were more or less the same (around 15min)
4. earlier tests were done playing Red alert 2 (just wanted to try an old game so its not so taxing on the card). later tests were done playing MWO at very high settings. same results
5. I considered the possibility that it might be a heat issue but from the temps I was able to see, they were only hovering at around 80 (45% fan speed), and a max of 90. both of which are considered normal for the XFX R9 390x
6. I also considered that it might be a cable issue with one of the monitors but I used both HDMI and DVI cables on that monitor but still same results
anyone got some advice?