Question Issues hooking up bluetooth earbuds to laptop

Aug 16, 2020
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Since last night I've been trying to figure out how to hook my bluetooth earbuds up to my laptop computer. A lot of times I watch TV upstairs when everybody's asleep so I'm using a long cord with wired earbuds which is annoying to say the least.

When I try to pair my Bluetooth earbuds with my laptop I'm getting the following error. https://ibb.co/4JxdmFz

Everything else I have will connect to this laptop, my phone, my tablet but these earbuds will not connect. They will completely install except for one thing and the images below.


These are the earbuds I'm trying to sync up with my laptop. https://www.amazon.com/gp/product/B07ZDGSHD5/ref=ppx_yo_dt_b_asin_title_o02_s00?ie=UTF8&psc=1

It's an older laptop that I basically only use to watch movies and TV shows on and such ... can anyone help with this?
 

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