Question Issues with blackscreening

Nov 11, 2022
Recently I have been dealing with an issue that has caused my computer to crash anytime I play a game for a while and it has given me this multiple times wondering if anyone could offer me help as I have tried multiple different fixes

Desktop Window Manager

Stopped working

‎11/‎10/‎2022 1:01 AM

Report sent

Faulting Application Path: C:\Windows\System32\dwm.exe

Problem signature
Problem Event Name: APPCRASH
Application Name: dwm.exe
Application Version: 10.0.22621.608
Application Timestamp: 8783b131
Fault Module Name: dwmcore.dll
Fault Module Version: 10.0.22621.819
Fault Module Timestamp: b42f0cef
Exception Code: 8898008d
Exception Offset: 000000000012297e
OS Version: 10.0.22621.
Locale ID: 1033
Additional Information 1: 11e7
Additional Information 2: 11e7b28e832689b1b585bd341fb00da6
Additional Information 3: 1e35
Additional Information 4: 1e352b96eda254241fae1986f3b2c51e

Extra information about the problem
Bucket ID: c8b3fead10560a23ae862c874a0044e3 (2199494427590804707)

Alongside this


Hardware error

‎11/‎10/‎2022 1:01 AM

Not reported

A problem with your hardware caused Windows to stop working correctly.

Problem signature
Problem Event Name: LiveKernelEvent
Code: 141
Parameter 1: ffff810aa3e49060
Parameter 2: fffff8045e490f90
Parameter 3: 0
Parameter 4: 59ac
OS version: 10_0_22621
Service Pack: 0_0
Product: 768_1
OS Version: 10.0.22621.
Locale ID: 1033

Along with

it also continues giving me

Autopilot.dll WIL error was reported.
HRESULT: 0x80070491
File: onecoreuap\admin\moderndeployment\autopilot\dll\dllmain.cpp, line 128
Message: NULL

Pc Specs

CPU:AMD Ryzen 7 5800X
Motherboard:ASUS PRIME X570-P
PSU:Thermaltake - ToughPower Grand RGB 850W ATX12V 2.4/EPS12V 2.92 80 Plus Gold Modular Power Supply
Is the copy of your Windows OS Legit/genuine ? And I presume the OS is fully up-to-date as well, with all patches/firmware/drivers etc. ? it looks like the Desktop Windows Manager is crashing.

But since you are also getting this error, let us first focus on this issue.

it also continues giving me

Autopilot.dll WIL error was reported.
HRESULT: 0x80070491
File: onecoreuap\admin\moderndeployment\autopilot\dll\dllmain.cpp, line 128
The above error can be traced to the service Microsoft Account Sign-in Assistant, unless I'm mistaken. Though, an outdated Windows running on your PC, and/or an overclocked memory/RAM, along with a dysfunctional Microsoft Account Sign-in Assistant service can also lead to this error.

I'm going to assume that the above dwm.exe crash is also related to this error, though not fully sure. Anyways, give this a try for the time being.

Disable the Microsoft Account Sign-in Assistant service.

The very first thing you should try doing is disabling the Microsoft Account Sign-in Assistant service. This sign-in assistant utility facilitates users in signing on to several Microsoft apps. You can see in the details of this error that the only active service at the time of this error is the Sign-in Assistant service, so disabling it might do the trick for you.
  1. Press the ‘Win + R’ key combination to open the Run command prompt
  2. In the prompt that shows, enter “services.msc”. This will open the Windows Services manager
  3. Scroll down and find the “Microsoft Account Sign-in Assistant service”. Right-click on it and further click on Properties
  4. In the subsequent dialog box, under the General tab, click on the Startup drop-down and select Disabled
  5. Save these changes by clicking on Ok > Apply
Restart your PC to make these changes take effect and check if the issue has been resolved yet.

Disabling the Microsoft Account Sign-in Assistant should stop the Autopilot DLL error completely, but if you are using the Outlook Calendar widget or Phone Link app those apps will no be able to connect to your account. It appears that the Assistant performs an important authentication step that allows those apps to function.

Next up, remove any kind of manual/auto overclocking/OC on your PC/Hardware. Including any XMP profiles saved for your system memory/RAM as well. Update the copy of your Windows OS, in case it is outdated.

Lastly, try to Repair the Windows System Image. Running DISM can sometimes repair Windows system image and fix problems. The detailed steps are as follows.

Step 1: Press Win + R to open the Run dialog box. Then type cmd in the box and press Ctrl + Shift + Enter to open Command Prompt. When prompted by the UAC (User Account Control), click Yes to grant administrator privileges.

Step 2: In the elevated Command Prompt window, run the following commands one by one. Enter a command and press Enter. Once done, type the next command to run it.

DISM /Online /Cleanup-Image /CheckHealth

DISM /Online /Cleanup-Image /ScanHealth

DISM /Online /Cleanup-Image /RestoreHealth

Windows scans the entire system and repairs any bad sectors. This process may take a while. After the scanning process is complete, restart your computer to check if the “Autopilot.dll WIL error was reported” problem has been solved.