- Apr 22, 2013
- 30
- 0
- 10,530
I previously had Comcast for my internet, and when it worked it was good, but I began to have many issues and they supposedly had a service issue that had been going on for over a month. I ended up buying a new router as mine was getting old and I had many devices connected to it in my house, and it did not seem to help the issue too much. I then switched to WOW! internet, previously known as Knology and have a 12Mbps download and either 3 or 5 Mbps upload, I do not remember. Currently I am having an issue where my speeds drop below 1 Mbps download and my Upload speed is either at 0 or very close. The things that seem to fix the issue are either unplugging the modem and/or router and also right-clicking on my internet icon, then status, then diagnose. Most of the time when the issue occurs nothing will show up differently on my internet icon, but sometimes it will say limited access during an issue period. The internet is incredibly difficult to use and I will sometimes have to reset it multiple times. I am on a computer hooked wirelessly to my router, and it is incredibly difficult to test things on the PC hooked directly into the router as it is old and very slow, and it is hard to tell wether the issues you are having are the internet itself or the slowness of the computer. I would like some steps to begin diagnosing and fixing this issues, and deciding whether it is my problem or my ISP's problem. Thanks for all the help
Edit: After running the diagnose function on my wireless computer it says "Problem with wireless adapter or access point, fixed"
Edit: After running the diagnose function on my wireless computer it says "Problem with wireless adapter or access point, fixed"
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