It says I don't have the file to reset my windows 8 laptop

[Joseph_7]

I'm trying to wipe out all my files so these pages will stop opening by themselves but my laptop says that I'm missing a file. I don't know what file it is talking about so I don't know how to get it. Help.

 

[basroil]

Sounds like you have a virus...

First thing to do is go to another computer and follow the instructions at http://windows.microsoft.com/en-us/windows-8/create-reset-refresh-media to make a new installer using USB or DVD. You will also need an external hard disk to copy the files from your computer.

After backing up, you will put in the installer and follow the instructions for a "clean install". Once you install windows, buy and install a proper antivirus solution (kapersky, bitdefender, norton).

ONLY AFTER SCANNING the external drive, you can copy your files back in, making sure to delete anything that had infections.