"it's your PSU"

underrated

Distinguished
Dec 15, 2009
3
0
18,510
Anyone sick of this response from either a support line, support forum or just general support?
Everytime I have a problem I get a numpty reply saying "try it with a better PSU" or quite simply "it's your PSU"

I've had this from Sapphire and XFX, never mind the fact the PSU I have is rated as ok according to their marketing and packaging

I'm going to save up and buy a 1KW PSU and I bet you I still ge the same response when I have problems with rubbish hardware.

I own a Sapphire X1950 Pro 256MB PCIe, had overheating issues, and it wasn't the GPU overheating eithe, response : "it's you PSU"

I recently bought an XFX HD 5770, my PC doesn;t even POST, response : "try it with a better PSU"

My PSU : http://www.driverheaven.net/reviews/enermax535/unit.htm
 
You get the "It's your PSU" line often because they are often the culprit and as Frozenland noted, your PSU is not of good quality.

Too many potential problems to list lead to why many support people start with the blame on the PSU over the other components and then work from there.

Getting a 1Kw PSU won't do you any better if it is a poor PSU. Wattage is just one of many specifications that must be taken into account when selecting a PSU.
 
Efficiency rating is well below standard levels for a good PSU.
No Active PFC.
Prone to failure.
High max voltage degradation over time.

That PSU came out almost 5 years ago and standard were a lot lower back then.
I also noted that the early reviews said god things about it but as time went on, people started having problems with them. My point is that it isn't a good PSU due to the lack of PFC, low efficiency and the effects of time. If it were an Olympian, it would be a sprinter. All the big review outlets write their reviews before that first 100 meters is over with.

BUT...that still doesn't mean the problem is your PSU. I'm simply illustrating why it gets labeled the culprit so quickly when diagnosing power on problems.

Let's try clearing your CMOS and see if that helps.

1. Unplug the PSU.
2. Locate and remove the CMOS battery from the motherboard.
3. Clear your CMOS (button or jumper)
4. Discharge capacitors (hold power button for 45 seconds)
5. Wait 24 hours.
6. Reinstall CMOS battery (removing jumpers if used before).
7. Plug PSU back in and power up.