Over the last week, my network latency has become unstable to the point I can't do my job properly (working from home) or reasonably play anything online. Download/upload speeds are perfectly fine. No packet loss. But for some reason my ping is jumping from 50ms to 200ms, sometimes topping out at 1000ms+. This has been the same with ethernet connection and using WiFi, same results from connecting my mobile data which lead me to believe it may be a hardware problem.
Need advice as if this is an ISP issue, there's not a lot I can do as this is the only ISP I can really have in my area. I'm not super knowledgeable on alternative routers and bufferbloat. ExitLag diagnostic scan gave my Bufferbloat a D rating.
System hardware specs:
Motherboard: Gigabyte Aorous B550 Elite AX V2 rev 1.5
CPU: AMD Ryzen 7 3800X
RAM: 32.0GB Dual-Channel DDR4 @ 1796MHz
GPU: TUF Gaming 4089MB NVIDIA GeForce RTX 4070 (ASUStek Computer Inc)
Storage: 2 Crucial m.2 SSDs; 1tb drive and a 2tb drive
Troubleshooting I have attempted:
Ping results:
Ping statistics for 8.8.8.8:
Packets: Sent = 25, Received = 25, Lost = 0 (0% loss),
Approximate round trip times in milli-seconds:
Minimum = 8ms, Maximum = 779ms, Average = 197ms
Ping statistics for 192.168.1.1:
Packets: Sent = 19, Received = 19, Lost = 0 (0% loss),
Approximate round trip times in milli-seconds:
Minimum = 0ms, Maximum = 0ms, Average = 0ms
Tracing route to www.google.com [216.239.38.120]
over a maximum of 30 hops:
1 <1 ms <1 ms <1 ms home [192.168.1.1]
2 1 ms <1 ms <1 ms MyPuter.home [192.168.1.75]
3 * * * Request timed out.
4 10 ms 7 ms 9 ms MyPuter.home
5 * * * Request timed out.
6 * * * Request timed out.
7 * * * Request timed out.
8 * * * Request timed out.
9 * * * Request timed out.
10 * * * Request timed out.
11 * * * Request timed out.
12 * * * Request timed out.
13 12 ms 12 ms 8 ms any-in-2678.1e100.net [216.239.38.120]
Need advice as if this is an ISP issue, there's not a lot I can do as this is the only ISP I can really have in my area. I'm not super knowledgeable on alternative routers and bufferbloat. ExitLag diagnostic scan gave my Bufferbloat a D rating.
System hardware specs:
Motherboard: Gigabyte Aorous B550 Elite AX V2 rev 1.5
CPU: AMD Ryzen 7 3800X
RAM: 32.0GB Dual-Channel DDR4 @ 1796MHz
GPU: TUF Gaming 4089MB NVIDIA GeForce RTX 4070 (ASUStek Computer Inc)
Storage: 2 Crucial m.2 SSDs; 1tb drive and a 2tb drive
Troubleshooting I have attempted:
- Flushing DNS
- Reinstalling network drivers and devices
- Disabling IPv6
- Factory resetting router
- Alternative ethernet cable
- Upgraded motherboard (now using Gigabyte Aorous B550 Elite AX V2 rev 1.5, can't remember what the old one was but switching them changed nothing)
- Upgraded from Windows 10 Home to Windows 11 Home
- ExitLag helps from time to time but not consistently enough to solve the issues. On good evenings, I can still feel the connection drops which make competitive games a really frustrating experience. Also cannot use it for work.
Ping results:
Ping statistics for 8.8.8.8:
Packets: Sent = 25, Received = 25, Lost = 0 (0% loss),
Approximate round trip times in milli-seconds:
Minimum = 8ms, Maximum = 779ms, Average = 197ms
Ping statistics for 192.168.1.1:
Packets: Sent = 19, Received = 19, Lost = 0 (0% loss),
Approximate round trip times in milli-seconds:
Minimum = 0ms, Maximum = 0ms, Average = 0ms
Tracing route to www.google.com [216.239.38.120]
over a maximum of 30 hops:
1 <1 ms <1 ms <1 ms home [192.168.1.1]
2 1 ms <1 ms <1 ms MyPuter.home [192.168.1.75]
3 * * * Request timed out.
4 10 ms 7 ms 9 ms MyPuter.home
5 * * * Request timed out.
6 * * * Request timed out.
7 * * * Request timed out.
8 * * * Request timed out.
9 * * * Request timed out.
10 * * * Request timed out.
11 * * * Request timed out.
12 * * * Request timed out.
13 12 ms 12 ms 8 ms any-in-2678.1e100.net [216.239.38.120]