Question Ive tried almost everything on my Setup and nothing works.

[TheFallenMojo]

I've Been using a system I built in 2018 for the past 5 years now and it has never given me any issues, however, due to a passing storm over my island (I live in the Caribbean) my computer refuses to turn on anymore. I've opened it up and tested it by removing every component but the CPU, due to it being stuck and not having the tools needed like a heat gun to remove it. However it still doesn't power on, there is a red light on the motherboard's power button but pressing it also does nothing. I ended up taking it to a repair shop on the island (their arent many since its a small island) and it ended up working at the shop right away. Brought it back home and poof nothing. The guy ended up replacing the power supply and sent me back to test it out and still nothing. I called an electrician who tested the house's voltages, ground etc and even tried installing a new transformer and nothing changed. I even brought a UPS from work and it still failed to power the system yet for some odd reason it powers up at the technician's building and not any other place (I've also tested other buildings with no luck). Could this be a motherboard issue? I'm wondering if I should bite the bullet and buy an AM4 Motherboard online since apparently no store or even the IT technicians have one to swap and test it with.

My specs are as follows;

AMD Ryzen 5 2600X 3.6 GHz 6-Core Processor (I know its a bottleneck)
Gigabyte GA-AX370-GAMING 5 ATX AM4 Motherboard
Corsair Vengeance RGB Pro 16 GB (2 x 8 GB) DDR4-3200 CL16 Memory
MSI RTX 3070 GAMING X TRIO GeForce RTX 3070 8 GB Video Card
Corsair RM750x (2018) 750 W 80+ Gold Certified Fully Modular ATX Power Supply

 

[geofelt]

When testing at the tech's, did you use his psu cable to the wall or your own?
Perhaps your psu to the wall cable is what got damaged.

 

[rocktalkrock]

Have you looked through your motherboard manual? Along with the Power Button your motherboard also has a Reset Button. Have you tried pressing the Reset Button along with the Clear CMOS Button?

Quick Buttons

This motherboard has 3 quick buttons: power button, reset button and clear CMOS button. The power button and reset button allow users to quickly turn on/off or reset the computer in an open-case environment when they want to change hardware components or conduct hardware testing. Use this button to clear the BIOS configuration and reset the CMOS values to factory defaults when needed.

PW_SW: Power Button
RST_SW: Reset Button
CMOS_SW: Clear CMOS Button

 

[TheFallenMojo]

The tech store uses my PSU cable at their shop and it works fine. As for the reset button and Clear CMOS Button, I have tried clicking them but not at the same time. When I receive the computer back from the shop tomorrow seeing as they can't fix it I will try that out and see if it resolves the issue. Will keep the forum posted.

 

[rocktalkrock]

The tech store uses my PSU cable at their shop and it works fine. As for the reset button and Clear CMOS Button, I have tried clicking them but not at the same time. When I receive the computer back from the shop tomorrow seeing as they can't fix it I will try that out and see if it resolves the issue. Will keep the forum posted.

As for the CPU being stuck to the motherboard you can remove it by gently twisting the CPU cooler back and forth from side to side until the thermal paste lets go. I had the same problem with my Ryzen CPU.

 

[TheFallenMojo]

As for the CPU being stuck to the motherboard you can remove it by gently twisting the CPU cooler back and forth from side to side until the thermal paste lets go. I had the same problem with my Ryzen CPU.

I tried that for about 30 minutes but I think it became so hard that it's not possible without turning on the pc or using a heat gun.

 

[RodroX]

Don't want to give you empty hopes but, could it be that some other part got damaged during the storm? And so its preventing the system to startup at your place (home), Maybe the display/display-cable, keyboard or mouse?

I had an issue with a PC from a client, long time ago, the system was working fine at my place, and it didn't start at her home. Out of ideas I told her, ask a friendly neighbor you trust for a keayboard and mouse and try again. It was the keyboard. As soon as she test it between her and this borrowed keyboard the system worked without issues.

 

[TheFallenMojo]

Don't want to give you empty hopes but, could it be that some other part got damaged during the storm? And so its preventing the system to startup at your place (home), Maybe the display/display-cable, keyboard or mouse?

I had an issue with a PC from a client, long time ago, the system was working fine at my place, and it didn't start at her home. Out of ideas I told her, ask a friendly neighbor you trust for a keyboard and mouse and try again. It was the keyboard. As soon as she test it between her and this borrowed keyboard the system worked without issues.

Sadly I've tested it with the graphics card, RAM sticks, keyboard and mouse removed but it still wouldn't power on. No fans spinning, no LEDs except for the one red LED on the power button.

 

[RodroX]

Sadly I've tested it with the graphics card, RAM sticks, keyboard and mouse removed but it still wouldn't power on. No fans spinning, no LEDs except for the one red LED on the power button.

Well the first thing I would do (suggest), if you see the PC working (fully functional) at your tech place, plugged to a display, keyboard and mouse, is to stop removing components.
The issue is somewhere else. And you don't want to damage something else out of despair.
Just try the system as it came back from the shop, and look foward from there.

Out of curiosity, What did you meant with "even tried installing a new transformer"?

 

[TheFallenMojo]

Well the first thing I would do (suggest), if you see the PC working (fully functional) at your tech place, plugged to a display, keyboard and mouse, is to stop removing components.
The issue is somewhere else. And you don't want to damage something else out of despair.
Just try the system as it came back from the shop, and look foward from there.

Out of curiosity, What did you meant with "even tried installing a new transformer"?

They came to the house and tested out 2 other computer systems and it powered up fine with no issue but with my system there is nothing. They along with 2 other tech places on the island said they wouldn't be able to test if it's the motherboard due to them not having an AM4 motherboard in stock (I live on a small island with limited resources). So sadly they pretty much gave up and told me the only other thing that could be causing it is the motherboard, hence why it appears I have to order it and hope that solves the issue. We use transformers in the Caribbean to convert our households from 220-240 volts back to 110-120 volts vice versa.

 

[RodroX]

They came to the house and tested out 2 other computer systems and it powered up fine with no issue but with my system there is nothing. They along with 2 other tech places on the island said they wouldn't be able to test if it's the motherboard due to them not having an AM4 motherboard in stock (I live on a small island with limited resources). So sadly they pretty much gave up and told me the only other thing that could be causing it is the motherboard, hence why it appears I have to order it and hope that solves the issue. We use transformers in the Caribbean to convert our households from 220-240 volts back to 110-120 volts vice versa.

Sorry if I made you type some stuff two times, but it makes no sense that a PC will turn ON in a shop but it wont in your house, is beyond ridiculous.....

So what do technicians said about using transformers for a PSU? Is it because your PSU can not handle the 100~240 volts and 50~60 hz range? Some PSUs can, others can't.

I have a Corsair that can do it, and a EVGA that can't.

 

[TheFallenMojo]

Sorry if I made you type some stuff two times, but it makes no sense that a PC will turn ON in a shop but it wont in your house, is beyond ridiculous.....

So what do technicians said about using transformers for a PSU? Is it because your PSU can not handle the 100~240 volts and 50~60 hz range? Some PSUs can, others can't.

I have a Corsair that can do it, and a EVGA that can't.

No worries I'm looking for any feedback possible so it's greatly appreciated. The transformer was for when the electrician came to my house to test my outlets and overall house electrical grid not for the PC. The electrician stated everything worked and had the proper voltages etc. As for the PC working at the PC technician's shop, I'm just as confused, I brought it in myself and tested it at their shop and it did really turn on. The PC Previously worked at our house before the storm passed, not sure if that ended up messing with the motherboard since changing the power supply did nothing.

 

[RodroX]

No worries I'm looking for any feedback possible so it's greatly appreciated. The transformer was for when the electrician came to my house to test my outlets and overall house electrical grid not for the PC. The electrician stated everything worked and had the proper voltages etc. As for the PC working at the PC technician's shop, I'm just as confused, I brought it in myself and tested it at their shop and it did really turn on. The PC Previously worked at our house before the storm passed, not sure if that ended up messing with the motherboard since changing the power supply did nothing.

If it was a motherboard issue then it shoulnd't turn On at the PC shop either.....

Im guessing you already tried to turn On the PC by using the power button at the top right corner? (this is without taking out any other component, like GPU, RAM, SSD, etc. Just as the PC came in from the shop where it did turn On)

 

[TheFallenMojo]

If it was a motherboard issue then it shoulnd't turn On at the PC shop either.....

Im guessing you already tried to turn On the PC by using the power button at the top right corner? (this is without taking out any other component, like GPU, RAM, SSD, etc. Just as the PC came in from the shop where it did turn On)

Tried using the motherboard button and the case button at home with no luck, yet both buttons worked at the computer shop. The fact that it didn't even turn on when connected to a smart ups concerns me as well.

 

[RodroX]

Tried using the motherboard button and the case button at home with no luck, yet both buttons worked at the computer shop. The fact that it didn't even turn on when connected to a smart ups concerns me as well.

Indeed.... I would think about it and come back if I get any idea.

 

[Blackink]

Tried using the motherboard button and the case button at home with no luck, yet both buttons worked at the computer shop. The fact that it didn't even turn on when connected to a smart ups concerns me as well.

So when you brought the computer to the repair station, you brought everything that was connected to the PC before the storm and electrical repairs, including the monitor?

If your answer is "Yes", then I would get a second opinion with another electrician, and not one from the same company that replaced the transformer and tested your house afterwards.

 

[rocktalkrock]

Have you tried removing the motherboard from the case and try booting outside the case?

 

[TheFallenMojo]

Update: Alright my technician came and dropped off the PC at my house along with a UPS he said worked fine when he was testing it at the shop, and he told me to try and power the PC with it. I plugged it into the ups and boom it turned on as if it wasn't giving me an issue for the past 2 weeks. Plugged in the ups to the outlet and it still worked fine. Turned it back off and plugged the computer directly into the wall socket and it worked fine. I ended up showing the technician and even he was confused because he came to my house previously with the system and it really wouldn't take power from my house. He said the only thing he did was remove the new PSU and put it back in the old one. I tried turning it off and back on multiple times with no issues. However, even tho it's working now I think im gonna still order a backup board for when this problem arises.

 

[RodroX]

Update: Alright my technician came and dropped off the PC at my house along with a UPS he said worked fine when he was testing it at the shop, and he told me to try and power the PC with it. I plugged it into the ups and boom it turned on as if it wasn't giving me an issue for the past 2 weeks. Plugged in the ups to the outlet and it still worked fine. Turned it back off and plugged the computer directly into the wall socket and it worked fine. I ended up showing the technician and even he was confused because he came to my house previously with the system and it really wouldn't take power from my house. He said the only thing he did was remove the new PSU and put it back in the old one. I tried turning it off and back on multiple times with no issues. However, even tho it's working now I think im gonna still order a backup board for when this problem arises.

So he got en extra UPS with him?, Or was that your own UPS?

 

[TheFallenMojo]

So he got en extra UPS with him?, Or was that your own UPS?

It was his UPS, but I tested the PC with my UPS after and it worked fine so I'm lost.

 

[RodroX]

It was his UPS, but I tested the PC with my UPS after and it worked fine so I'm lost.

Did you used the same UPS socket every time (if it has more than one of course)?

 

[TheFallenMojo]

Did you used the same UPS socket every time (if it has more than one of course)?

Always used the top battery outlet on both UPS's when testing.

 

[TheFallenMojo]

Hey guys final update to this story, bought a new motherboard and everything works fine without any hiccups. Turns out that was the problem, thanks for all the help!