Question jbl go 2 bluetooth speaker

[Genozero]

Hello I have a jbl go 2 bluetooth speaker. I'm experiencing sound quality issues. When I restarted my laptop I lost the option to choose stereo and now it plays a horrible sound like a telephone sound quality. When I try to disconnect it from my laptop it says driver error so I tried updating the bluetooth or any driver that will relate to connecting to my speaker. I tried disconnecting it, restarted my laptop a couple of times but the sound quality is still the same. I tried connecting my speaker to my phone and played some music thinking it might be the speaker itself but the audio quality was good I can clearly hear the sound but when I tried connecting it again to my laptop, the sound is horrible. It usually shows stereo audio or something but now that option is gone and it only gives me the option headset earphone( JBL go 2 hands free ag audio). Can someone help plssss.

 

[hang-the-9]

Backup a step, you said this started when you restarted the laptop. So it was working normally? Restart the laptop you mean just a reboot correct? Or did you do a system restore or something else on it? Did you check for drivers from the laptop vendor site? What is the laptop brand and model?