Jumpy Ms/Ping in online games (mainly MMO's)

[Saulsberysteak]

When playing the Secret World my ping stays at 280-300 and then suddenly jumps to anywhere from 500 to 1500 ms. Is this because of packet loss? Any help or advice would be appreciated. This also happened when i was playing Star Wars The Old Republic about 3 months ago and the same thing happened.

 

[ahnilated]

Are you using wired internet or wireless?

 

[Saulsberysteak]

No, im using a wired connection

 

[bill001g]

First if you are using wireless this is extremely common.

You need to test with a actual ping command the ingame thing many times is not a actual ping command it is affected by many other things.

What you want to do open a cmd window and leave a constant ping run to some common address like 8.8.8.8. When you game reports issues switch over and see if you see issues with the real ping command.

If you only see the issue in games it can be a lot of things that cause it. I have see people change their video settings and it has a impact on this number....even though it should not since the video does not run on the network.

 

[Saulsberysteak]

After looking at this http://www.tomshardware.com/answers/id-2693145/fix-100-packet-loss.html . I decided to do the same thing and it came out with
Packets : Sent = 100, Recieved =87, Lost: 13 (13% loss)
Minimum = 77ms Maximum= 129ms Average= 84.
Does this help at all?

 

[bill001g]

You now need to go to the next steps.

You need to run ping to your router and ping to the first ISP router. Run a tracert to 8.8.8.8 and see what hop 2 ip address is. In most cases that is your ISP. If the problems are between you and your router it can be many things but a new ethernet cable is the cheapest and quickest test.

It you get no issue to your router but you see them to the ISP you can check the cabling in your house that goes to your modem/router but really all you can do is call the ISP. Only they have the equipment to test and see why you have a issue between your house and the ISP

 

[Saulsberysteak]

I tried the tracert and the hop 2 Ip address was my ISP, and ive already called my ISP before and they were of no use. So the only thing left to do now is buy a new Ethernet cable and hope for the best.

 

[ahnilated]

Well if you are getting 13% packet loss then you need to figure out where and why you are getting that.

 

[Saulsberysteak]

Any tips? I wouldn't know where to start looking

 

[ahnilated]

ping each step of your route, IE your switch, router, then your ISP, then each corresponding hop.

 

[Saulsberysteak]

Not to sound like a dumbass, but i dont know how to do any of that. Sorry for not responding, ive been busy doing home renovations.

 

[ahnilated]

It is really simple. Your traceroute gives you all the addresses to ping. Ping them one at a time for 100 times, check the packet loss at each one till you find the one that is failing.

 

[Saulsberysteak]

Could you type down what id need to put into the command prompt please?