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Question Just bought a grapics card and my computer "blue screens" every 24 hours

Dec 29, 2019
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Hi, It was just suggested that I bring this issue to a new thread.
I just bought a graphics card and my computer restarts, (I don't actually see a blue screen) every 24 hours.

Problem signature:
Problem Event Name: BlueScreen
OS Version: 6.1.7601.2.1.0.256.48
Locale ID: 1033

Additional information about the problem:
BCCode: 3b
BCP1: 00000000C0000017
BCP2: FFFFF800032AFD8C
BCP3: FFFFF8800A308FD0
BCP4: 0000000000000000
OS Version: 6_1_7601
Service Pack: 1_0
Product: 256_1

Files that help describe the problem:
C:\Windows\Minidump\033120-7690-01.dmp
C:\Users\Osmosis Jones\AppData\Local\Temp\WER-1145265-0.sysdata.xml

Read our privacy statement online:
http://go.microsoft.com/fwlink/?linkid=104288&clcid=0x0409

If the online privacy statement is not available, please read our privacy statement offline:
C:\Windows\system32\en-US\erofflps.txt


Here's the old thread

Tell me what I can do

Thanks!
 
Last edited:
Dec 29, 2019
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full system spec would help. include make and model of the psu
Windows 7
i5 3570 3.40 GHz
Gigabyte GA-B75M-D3H Motherboard
Seasonic FOCUS Plus Series SSR-550FX 550W 80+ Gold
32GB DDR3 RAM
4 SSDs
Fractal Define Mini C computer case
Cryorig H7 CPU Cooler

Gigabyte GTX 1660 Super OC 6GB GDDR6 Graphics Card
 
Last edited:
Dec 29, 2019
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So how should I get started?


::EDIT::
Just checked Device Manager and it says under Other Devices
PCI Device
and 2 USB controllers
that the drivers aren't installed for them and it has a yellow exclamation point sign

I tried installing the drivers but it said that it couldn't find any

I ran DDU before and reinstalled the NVIDIA drivers so I'm not sure why it says that.
 
Last edited:

hang-the-9

Titan
Moderator
So how should I get started?


::EDIT::
Just checked Device Manager and it says under Other Devices
PCI Device
and 2 USB controllers
that the drivers aren't installed for them and it has a yellow exclamation point sign

I tried installing the drivers but it said that it couldn't find any

I ran DDU before and reinstalled the NVIDIA drivers so I'm not sure why it says that.
Check for a newer BIOS for your motherboard, the drivers you would get from the motherboard vendor support. It sounds like you just did the check for driver option in device manager, that does not often work.
 
Dec 29, 2019
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Not sure on the exact issue but they had me send them a diagnostic file and then told me to uninstall/update some bios related programs I had and then remove the gdrv2.sys driver.

I already have the newest BIOS installed for my MB. There is however a beta version going around that isn't readily available on the Gigabyte website.
 

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