Kernel Power (41) - Gaming

[gabyadrian18]

Hi!
I've been facing a problem for some time now. While I'm playing, my computer restarts itself. It's not the temperature problem, I've checked this already, I do not know what to do ... I appreciate any help, thank you.
P.S.: This problem appears only in gaming. (PUBG, GTA V, ETS2, etc)
Components:

Processor: Intel Core i7-3770 CPU @ 3.40 GHz (8CPUs), ~ 3.9 GHz
Display: MSI nVIDIA GeForce GTX 970 (Display Memory VRAM: 4043MB)
Memory: 16384MB Ram (16GB - 8GB Ram x2)
PSU: Turbox 850W Max (Voltage 100V+240V- / Current 10A-6A / Frequency 60Hz-50Hz)
SSD: 250 GB (only for: Windows, drivers, etc.)
HDD: 1TB (For Games, TV Shows, etc.)

Here's some photo, of what i have on my PC:
https://imgur.com/BntwixU
https://imgur.com/O4EHcjQ

And i found something strange, in DXDIAG (DirectX Diagnostic Tool) after System and Display, i have 4 Sounds tabs. Like, 1 for Razer Sorround (what i use), another one with Speakers (2-High Def. Audio Device), another one with Digital Audio (S/PDIF) (2-High Def. Audio Device), and the last one S24E390 (NVIDIA High Def. Audio).


______________________________________________________________
Event Viewer:
Log Name: System
Source: Microsoft-Windows-Kernel-Power
Date: 29-Nov-18 8:58:49 AM
Event ID: 41
Task Category: (63)
Level: Critical
Keywords: (70368744177664),(2)
User: SYSTEM
Computer: DESKTOP-1K9DTBO
Description:
The system has rebooted without cleanly shutting down first. This error could be caused if the system stopped responding, crashed, or lost power unexpectedly.
Event Xml:
<Event xmlns="http://schemas.microsoft.com/win/2004/08/events/event">
<System>
<Provider Name="Microsoft-Windows-Kernel-Power" Guid="{331C3B3A-2005-44C2-AC5E-77220C37D6B4}" />
<EventID>41</EventID>
<Version>6</Version>
<Level>1</Level>
<Task>63</Task>
<Opcode>0</Opcode>
<Keywords>0x8000400000000002</Keywords>
<TimeCreated SystemTime="2018-11-29T06:58:49.158635900Z" />
<EventRecordID>9355</EventRecordID>
<Correlation />
<Execution ProcessID="4" ThreadID="8" />
<Channel>System</Channel>
<Computer>DESKTOP-1K9DTBO</Computer>
<Security UserID="S-1-5-18" />
</System>
<EventData>
<Data Name="BugcheckCode">0</Data>
<Data Name="BugcheckParameter1">0x0</Data>
<Data Name="BugcheckParameter2">0x0</Data>
<Data Name="BugcheckParameter3">0x0</Data>
<Data Name="BugcheckParameter4">0x0</Data>
<Data Name="SleepInProgress">0</Data>
<Data Name="PowerButtonTimestamp">0</Data>
<Data Name="BootAppStatus">0</Data>
<Data Name="Checkpoint">0</Data>
<Data Name="ConnectedStandbyInProgress">false</Data>
<Data Name="SystemSleepTransitionsToOn">0</Data>
<Data Name="CsEntryScenarioInstanceId">0</Data>
<Data Name="BugcheckInfoFromEFI">false</Data>
<Data Name="CheckpointStatus">0</Data>
</EventData>
</Event>

 

[cherry blossoms]

You may want to post the dmp file to a place where people can look DL and look at it.

Do not recognize the power supply brand (TurboX) Cannot find it on a google search. Is that the actual brand name or a model name? Posting it's 12V rail specs might be helpful.

 

[gabyadrian18]

Hi, i don't know what's DMP, or where i can found it.
And, TurboX is a brand, ofc, it's a Greek one, and it's hard to find one using ENG.

https://imgur.com/5v6Ba11
There's the PSU.

 

[cherry blossoms]

dmp are your memory dump files. If your computer has a bluescreen of death you should have one created. Simply crash and reset (blackscreen) is a maybe.

The following will explain what dump files do more succinctly than I can here:
https://www.howtogeek.com/196672/windows-memory-dumps-what-exactly-are-they-for/

Being able to see the memory dump MIGHT help others assist you to solve this.

Absent that, try testing your graphics on the integrated graphics first and see if you crash. That may help narrow done possibilities between hardware ( GPU or PSU related), or a software issue. Your power supply uses a split rail design with 2 rails of 30 Amps on the +12V. If I remember correctly the recommendation from MSI for a loaded system with a 970 gtx on the +12v is 28 amps? 30 Amps should be sufficient, but if the power supply is starting to sag at load, you may be dipping under the needed power.

 

[gabyadrian18]

My graphics card are fine.... I don't know what to do. You say i have to buy a new PSU?
Or to do some changes on BIOS?

 

[jankerson]

My graphics card are fine.... I don't know what to do. You say i have to buy a new PSU?
Or to do some changes on BIOS?

Yeah.... The one you have is extremely low quality.

 

[gabyadrian18]

A friend told me about something problem with RAM. 16 GB of ram, 2x 8 GB from Corsair - Vengeance. I try to play some games with only 8GB of ram same result.
Now, i'm thinking about PSU, it's extremly low quality, like you say. I wanna buy a new PSU, but i don't know which. I don't know for what to look in order to get a new PSU (a good one). I have 4 big fans, + another 2 mini fans + my GPU with 2 fans incorporated + CPU fan.
In my first comments is my setup. Hope you can tell me a good PSU.

 

[jankerson]

A friend told me about something problem with RAM. 16 GB of ram, 2x 8 GB from Corsair - Vengeance. I try to play some games with only 8GB of ram same result.
Now, i'm thinking about PSU, it's extremly low quality, like you say. I wanna buy a new PSU, but i don't know which. I don't know for what to look in order to get a new PSU (a good one). I have 4 big fans, + another 2 mini fans + my GPU with 2 fans incorporated + CPU fan.
In my first comments is my setup. Hope you can tell me a good PSU.

Generally you really only need about 550W PSU as long as it's good quality.

Seasonic Focus Plus
EVGA G2 or G3
Corsair RMX

 

[gabyadrian18]

Can u tell me one?
Like a Corsair CX550, 80+ Bronze, 550W. Or something like this.