Question Kernel-Power 41 on Lenovo Legion 5

[afarewelltokings]

Howdy! Over the past couple of weeks I've been having repeated hard crashes (straight to black screens) with my Lenovo Legion 5 Pro 16ARH7H. Checking the event log reveals that this is a "kernel power issue".

CPU: AMD Ryzen 7 6800H
Primary GPU: NVIDIA GeForce RTX 3060
Secondary GPU (I'm not sure if this is actually being used): AMD Radeon Graphics
Motherboard: LENOVO LNVNB161216

Here's the detailed logs from the kernel power event:

Spoiler: Details

- <Event xmlns="

http://schemas.microsoft.com/win/2004/08/events/event

">


- <System>


<Provider Name="Microsoft-Windows-Kernel-Power" Guid="{331c3b3a-2005-44c2-ac5e-77220c37d6b4}" />


<EventID>41</EventID>


<Version>9</Version>


<Level>1</Level>


<Task>63</Task>


<Opcode>0</Opcode>


<Keywords>0x8000400000000002</Keywords>


<TimeCreated SystemTime="2024-02-13T23:32:53.7380216Z" />


<EventRecordID>105187</EventRecordID>


<Correlation />


<Execution ProcessID="4" ThreadID="8" />


<Channel>System</Channel>


<Computer>woefulcomputer</Computer>


<Security UserID="S-1-5-18" />


</System>


- <EventData>


<Data Name="BugcheckCode">0</Data>


<Data Name="BugcheckParameter1">0x0</Data>


<Data Name="BugcheckParameter2">0x0</Data>


<Data Name="BugcheckParameter3">0x0</Data>


<Data Name="BugcheckParameter4">0x0</Data>


<Data Name="SleepInProgress">0</Data>


<Data Name="PowerButtonTimestamp">0</Data>


<Data Name="BootAppStatus">0</Data>


<Data Name="Checkpoint">0</Data>


<Data Name="ConnectedStandbyInProgress">false</Data>


<Data Name="SystemSleepTransitionsToOn">0</Data>


<Data Name="CsEntryScenarioInstanceId">0</Data>


<Data Name="BugcheckInfoFromEFI">false</Data>


<Data Name="CheckpointStatus">0</Data>


<Data Name="CsEntryScenarioInstanceIdV2">0</Data>


<Data Name="LongPowerButtonPressDetected">false</Data>


<Data Name="LidReliability">false</Data>


<Data Name="InputSuppressionState">0</Data>


<Data Name="PowerButtonSuppressionState">0</Data>


<Data Name="LidState">1</Data>


</EventData>


</Event>

So far I've tried:

• Checking whether or not my CPU or GPU is overclocking (they're not, average clock on my CPU is 3125MHz)
• Editing my power settings through windows to make the GPU clock less
• Turned off rapid charge through the Lenovo Vantage panel (this was just today, so I'll see if things work better)
• Downloaded Lenovo driver updates
• Downloaded Windows updates
• Ran hardware diagnostics with Lenovo's online tool, and battery, CPU, memory all read as "fine"
• Checked CPU and GPU temp: they don't go over 50 Celsius usually, unless I'm playing a particularly intensive/unoptimised video game

Baseless speculation:

• My laptop is dirty on the inside and needs to be cleaned, and a piece of dust is blocking a power connector (haven't had the time or just plain forgot to pick up a can of compressed air).
• Overheating battery. Lenovo Vantage tells me that my battery is running at a high temperature (this could be related to the dust problem)
• This started happening more regularly after I downloaded Adobe InDesign and Adobe Illustrator, so it might be constantly pinging the Adobe cloud to try and update everything (as much as I've tried to reduce it doing that).

I'd appreciate any solutions!

 

[Lutfij]

Welcome to the forums, newcomer!

I would definitely disassemble the laptop and clean the innards, while you're at it, replace the thermal paste and pads with higher quality ones. You battery heat issue might be resolved with the internal cleaning. If not, how old is the laptop?

Check to see if your laptop is pending any BIOS updates.

Use DDU to remove all GPU drivers(Intel, AMD and Nvidia), then manually reinstall with the latest GPU driver sourced from Nvidia's support site in an elevated command, i.e, Right click installer>Run as Administrator.

You could look into the Startup items, and disable them.

 

[afarewelltokings]

Welcome to the forums, newcomer!

I would definitely disassemble the laptop and clean the innards, while you're at it, replace the thermal paste and pads with higher quality ones. You battery heat issue might be resolved with the internal cleaning. If not, how old is the laptop?

Check to see if your laptop is pending any BIOS updates.

Use DDU to remove all GPU drivers(Intel, AMD and Nvidia), then manually reinstall with the latest GPU driver sourced from Nvidia's support site in an elevated command, i.e, Right click installer>Run as Administrator.

You could look into the Startup items, and disable them.

So after some screwing around:

- I updated the BIOS a while ago, but I didn't uninstall and reinstall any of the drivers.
- What I did do was clean up the laptop a bit, though I didn't open it to reapply any paste as I'm not confident that I'd damage any essential components (I also don't own thermal paste!). The laptop's heat is apparently not a problem, anyway?
- I also disabled some start-up apps and started shutting down my computer at night (which I did before, but now I do it more religiously).
- The issue still persisted for a couple of days, and it would shut down once if I closed the laptop, but it hasn't happened for a bit now.

This isn't an old laptop either, it's a couple years old. I wonder if shutting down the startup apps helped?