I have this problem, happened like 4 times in 3 weeks, my computer is completely new. the error is kernel power 41
task catergory 63
bug check code 24
whats happening?
There were several instances online of people with the error where they were able to fix it by removing their sound drivers and reinstalling a single instance of it. I do not know if it will work for you, but it is worth a try.
There is not much information about the error online, but from what I saw, there could be insufficient voltage coming from the outlet. If you have it plugged into a surge protector, try using a different outlet.
There is some other troubleshooting you can try first. Do you know how to access device manager? If so, check to make sure you have no duplicate drivers or hardware without drivers at all.
There were several instances online of people with the error where they were able to fix it by removing their sound drivers and reinstalling a single instance of it. I do not know if it will work for you, but it is worth a try.