Question Kernel-Power Event ID 41 (Black Screen and Fans up)

[jay_v2]

A few days ago I ran into a Problem while playing R6 my screens went black and the fans went up like crazy but the pc was still running and I still heard game Audio, I had to manually shut it down (power button). After the second time this happened I started investigating, I didn't receive an error code but in the PC Management I got "Kernel-Power Event ID 41" (all Event Data are 0 or false). So I started Troubleshooting…

The things I tired so far:
- Updating all driver
- Turned off fast starting
- Ran a GPU stress test
- Did a memtest
- Reinstalled Windows
- Bought and build in a new power supply (old: Focus GX-550 new: Pure Power 12M 750w)
- Bought new RAM (old: Gskill Aegis DDR4 16GB new: Corsair Vengeance DDR4 32GB)
- Updated the BIOS (B450 Tomahawk max Version: 7C02v3J)

None of these did anything. I recreated this error about 15 times and it seems to only occur when I run a somewhat heavy game/program I cloud recreate the error in the following games:
- God of war 2018 (by far the fastest max 2min)
- R6
- Overwatch

It always the exact same black screen and the fans are going up but the pc is still active, I have to shut it down manually. I also tired letting it run in this state but nothing happened for like 5min so I decided to shut it down.

Thanks in advance for any advice!

Specs:
B450 Tomahawk max
RTX 2080 Super
AMD Ryzen 5 3600X 6 Core
Corsair Vengeance DDR4 32GB
Pure Power 12M 750w
Windows 10 64x

 

[jay_v2]

A few days ago I ran into a Problem while playing R6 my screens went black and the fans went up like crazy but the pc was still running and I still heard game Audio, I had to manually shut it down (power button). After the second time this happened I started investigating, I didn't receive an error code but in the PC Management I got "Kernel-Power Event ID 41" (all Event Data are 0 or false). So I started Troubleshooting…

The things I tired so far:
- Updating all driver
- Turned off fast starting
- Ran a GPU stress test
- Did a memtest
- Reinstalled Windows
- Bought and build in a new power supply (old: Focus GX-550 new: Pure Power 12M 750w)
- Bought new RAM (old: Gskill Aegis DDR4 16GB new: Corsair Vengeance DDR4 32GB)
- Updated the BIOS (B450 Tomahawk max Version: 7C02v3J)

None of these did anything. I recreated this error about 15 times and it seems to only occur when I run a somewhat heavy game/program I cloud recreate the error in the following games:
- God of war 2018 (by far the fastest max 2min)
- R6
- Overwatch

It always the exact same black screen and the fans are going up but the pc is still active, I have to shut it down manually. I also tired letting it run in this state but nothing happened for like 5min so I decided to shut it down.

Thanks in advance for any advice

Specs:
B450 Tomahawk max
RTX 2080 Super
AMD Ryzen 5 3600X 6 Core
Corsair Vengeance DDR4 32GB
Pure Power 12M 750w
Windows 10 64x

 

[Lutfij]

Welcome to the forums, newcomer!

Corsair Vengeance DDR4 32GB
Got a link to this ram kit?

Did a memtest
Memtest86 with 1 passes?

Updated the BIOS (B450 Tomahawk max Version: 7C02v3J)
Did you clear the CMOS after verifying your BIOS was flashed to the latest version?

Reinstalled Windows
Did you recreate your bootable USB installer for Windows 10 to rule out a corruption? Did you install the OS in offline mode? Did you manually install all drivers in an elevated command(i.e, Right click installer>Run as Administrator)?

In your current state, use DDU to remove all GPU drivers(intel, AMD and Nvidia) in Safe Mode, then manually install the latest GPU driver sourced from Nvidia's support site in an elevated command.

I recreated this error about 15 times and it seems to only occur when I run a somewhat heavy game/program
How are you cooling your processor and what sort of temps do you see when the black screen happens?

Please stick to one thread.

 

[jay_v2]

Welcome to the forums, newcomer!

Corsair Vengeance DDR4 32GB
Got a link to this ram kit?

Did a memtest
Memtest86 with 1 passes?

Updated the BIOS (B450 Tomahawk max Version: 7C02v3J)
Did you clear the CMOS after verifying your BIOS was flashed to the latest version?

Reinstalled Windows
Did you recreate your bootable USB installer for Windows 10 to rule out a corruption? Did you install the OS in offline mode? Did you manually install all drivers in an elevated command(i.e, Right click installer>Run as Administrator)?

In your current state, use DDU to remove all GPU drivers(intel, AMD and Nvidia) in Safe Mode, then manually install the latest GPU driver sourced from Nvidia's support site in an elevated command.

I recreated this error about 15 times and it seems to only occur when I run a somewhat heavy game/program
How are you cooling your processor and what sort of temps do you see when the black screen happens?

Please stick to one thread.

RAM
https://www.amazon.de/dp/B07ZPLM1R1?ref=ppx_yo2ov_dt_b_fed_asin_title (If this helps)

Memtest
the old RAM passed all tests, I didnt test the new RAM

Update BIOS
I didnt, doing something directly on my motherboard is a bit scary...

Reinstalled Windows
in short: No, No and No
I reinstalled Windows over the recovery settings and wiped all data, I booted with a brand new USB-Stick

DDU
I tried the DDU but it didnt solve the issue

Temps
I monitored them and they seemed normal directly before the crash CPU 60C and GPU 75C