KERNELBASE.dll, version: 10.0.16299.15 app error

Offlinex

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Jan 12, 2014
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I have been trying to launch my vpn which has worked in the past but now when I launch it it thinks for a second then nothing. I have tried running by admin, reinstall after cleaning out registry items so I tried looking up the event properties I get this:

Faulting application name: IPVanish.VpnClient.exe, version: 3.1.0.0, time stamp: 0x59d49bba
Faulting module name: KERNELBASE.dll, version: 10.0.16299.15, time stamp: 0x2cd1ce3d
Exception code: 0xe0434352
Fault offset: 0x001008b2
Faulting process id: 0x5a8
Faulting application start time: 0x01d38724129943b5
Faulting application path: C:\Program Files\IPVanish VPN\IPVanish.VpnClient.exe
Faulting module path: C:\WINDOWS\System32\KERNELBASE.dll
Report Id: 83dc8bc2-531b-4f26-a007-764e5b47e44f
Faulting package full name:
Faulting package-relative application ID:


I tried the sfc /scannow, which found no problems. When I try to re register the kernelbase.dll regsvr32 KERNELBASE.dll I get the error:

The module "KERNELBASE.dll" was loaded but the entry-point DllRegisterServer was not found.

Make sure that "KERNELBASE.dll" is a valid DLL or OCX file and then try again.


I have tried reading multiple forums but the only thing I can find is to restore your computer, is there any other way?
 
Solution
This shows even their own support forums don't answer and try to paint it as a windows error: http://www.tomshardware.com/forum/id-3425981/vpn-service-launch.html - given its not a free service they should support you.

https://support.ipvanish.com/hc/en-us/categories/115000231333-Troubleshooting

See if DISM finds anything:
right click start button
choose powershell (admin)
copy/paste this command into window:
Repair-WindowsImage -Online -RestoreHealth and press enter
DISM cleans image files, redo an sfc scan after and restart PC.
This shows even their own support forums don't answer and try to paint it as a windows error: http://www.tomshardware.com/forum/id-3425981/vpn-service-launch.html - given its not a free service they should support you.

https://support.ipvanish.com/hc/en-us/categories/115000231333-Troubleshooting

See if DISM finds anything:
right click start button
choose powershell (admin)
copy/paste this command into window:
Repair-WindowsImage -Online -RestoreHealth and press enter
DISM cleans image files, redo an sfc scan after and restart PC.
 
Solution
KERNELBASE.dll is part of windows 10, hence why trying to repair it with SFC/DICM was suggested. I can see other VPN causing same error so it might be a version error or MS might have updated file in last few months.

Did you try the command above?