Question keyboard and mouse disconnecting while gaming

[busheskbam]

I had a computer built by micro center. when i got it i started gaming and the mouse and keyboard would start to disconnect and reconnect with the sound input and disconnect sounds as well. sometimes the mouse doesn't work and sometimes it is the keyboard they both go randomly for about 5-6 seconds. No other things that require usb power is effected. I took it back in and they replaced the mother board. they said they had fixed it. it didn't happen for about a month and now it is happening again. The time has passed when I can get it replaced under warranty. I wanted to know is there anything i should do or can do other then getting new part which i would like to not have to do if i would not have to. I use a razer viper ultimate mouse and a razer ornata chroma keyboard i have re installed all the drivers and turned off the "Allow this computer to turn off this device to save power". The games i am playing are call of duty, and different mmo games.

My specs are:

Processor 13th Gen Intel(R) Core(TM) i7-13700K 3.40 GHz
Installed RAM 32.0 GB (31.7 GB usable)
GPU NVIDIA GeForce RTX 4070 Ti
MOBO ASUS PRIME Z790-P WIFI
BIOS: 1603 (type: UEFI)
System type 64-bit operating system, x64-based processor
Edition Windows 11 Home
Version 23H2
OS build 22631.2861
Experience Windows Feature Experience Pack 1000.22681.1000.0

 

[rgd1101]

brand and model of the psu?

 

[busheskbam]

brand and model of the psu?

asus tuf gaming 1000w

 

[rc001]

I had a computer built by micro center. when i got it i started gaming and the mouse and keyboard would start to disconnect and reconnect with the sound input and disconnect sounds as well. sometimes the mouse doesn't work and sometimes it is the keyboard they both go randomly for about 5-6 seconds. No other things that require usb power is effected. I took it back in and they replaced the mother board. they said they had fixed it. it didn't happen for about a month and now it is happening again. The time has passed when I can get it replaced under warranty. I wanted to know is there anything i should do or can do other then getting new part which i would like to not have to do if i would not have to. I use a razer viper ultimate mouse and a razer ornata chroma keyboard i have re installed all the drivers and turned off the "Allow this computer to turn off this device to save power". The games i am playing are call of duty, and different mmo games.

My specs are:

Processor 13th Gen Intel(R) Core(TM) i7-13700K 3.40 GHz
Installed RAM 32.0 GB (31.7 GB usable)
GPU NVIDIA GeForce RTX 4070 Ti
MOBO ASUS PRIME Z790-P WIFI
BIOS: 1603 (type: UEFI)
System type 64-bit operating system, x64-based processor
Edition Windows 11 Home
Version 23H2
OS build 22631.2861
Experience Windows Feature Experience Pack 1000.22681.1000.0

Hey. I had a similar problem. I got a computer built by Canada computers and whenever I plugged 2 devices into the front USB's of my case it would do the same or just not run the other. They ended up just changing the wiring around and it worked for me. I'm no expert by any means but it may be worth a try.