keyboard and mouse stop working as soon as windows loads

[huginn]

My mothers keyboard and mouse stopped working. The lights come and and go off. When I turn on computer it is possible to access the bios but once windows 10 starts to load the keyboard and mouse became unresponsive. The light on bottom of mouse is on for a minute but then goes off. If I unplug it and plug it back the light comes on for a minute at most
I have no idea what to do but I am assuming it is driver related and I tried another keyboard but no luck
This is a 14 year old Dell

 

[corwin_01]

My mothers keyboard and mouse stopped working. The lights come and and go off. When I turn on computer it is possible to access the bios but once windows 10 starts to load the keyboard and mouse became unresponsive. The light on bottom of mouse is on for a minute but then goes off. If I unplug it and plug it back the light comes on for a minute at most
I have no idea what to do but I am assuming it is driver related and I tried another keyboard but no luck
This is a 14 year old Dell

I have exactly the same issue since yesterday. Have a Logitec Hyperion Fury G402 Mouse and Logitech Illuminated keyboard K740 and they both stopped working simultaneously (only after windows 10 are loaded; in bios they are responsive and work normaly). Tried to plug them in other USB Ports, no response. Tried to plug in other USB devices, all are recognised and work normaly . Any help appreciated!

 

[samyakjain222]

Try reinstalling the chipset ,mouse , keyboard, ports drivers associated with it.

 

[corwin_01]

Thanks for the advice. Will try to do it tonight.. Meanwhile was browsing other forums. Seems lot of win 10 users complain aobot the same issue since yesterday. Btw. a major win 10 update was released two days ago. Strange coincidense

 

[samyakjain222]

Thanks for the advice. Will try to do it tonight.. Meanwhile was browsing other forums. Seems lot of win 10 users complain aobot the same issue since yesterday. Btw. a major win 10 update was released two days ago. Strange coincidense

Ya i was also browsing on other posts.

 

[samyakjain222]

Also if this does not fix the problem, then try beating the metal piece at the end of mouse/Keyboard cord. If this also does not fix the problem , then try reinstalling the OS. If this also doesnt fix the problem , try changing the USB port.
Thank you

 

[corwin_01]

Hopefully something will work before I have to change the ports
Tnx for your advice. Appriciate it.

 

[corwin_01]

Tried to connect mouse and keyboard via PS/2 ports. Did not work for me.

Then entered the recovery mode - System restore, choosed the system restore point from 13.02 - restored and restarted. The mouse and keyboard

suddenly worked. So it was the last win update that messed it up.

I disabled the update service so now Im "living dangerously" but with operative mouse and keyboard . Will wait with updates for some time