Question Keyboard and Mouse Stop Working

sdph536

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Dec 5, 2015
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I have an old Dell Studio that is running windows 10 ---

Been working just fine until the last week where the keyboard and mouse stop working for no reason.


The machine will be booted up and they work and then I step away and come back and they are dead will not work and I have to do a hard reset and then when the machine boots back up they work again.

I have no idea what the problem is.
 

Newtonius

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Sep 25, 2019
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Have you tried different USB ports? Also try re-installing the drivers for them if, check "Device manager" on windows search to see if you can detect the USB devices.
 

sdph536

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Dec 5, 2015
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Yes, when that stopped working I would unplug and plug into a different port and nothing would happen.

This last time I booted I had then uninstalled and then booted up and after the machine was up I plugged them in and they installed and started working.
 

sdph536

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Dec 5, 2015
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Yeah not sure about some third party app.... it just happened again.

I can see the keyboard and mouse are still lit up but no action or movement. Can't even see the mouse pointer anywhere....

Another hard reboot.
 

sdph536

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Dec 5, 2015
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I tried a system restore and that didn't help either.

Still am having intermittent times where I will leave the PC and come back and the mouse and keyboard are not responding and have to do a hard reboot.

When it reboots they work again.
 

sdph536

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Dec 5, 2015
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I've tried updating the drivers... windows says they are current.

I've went into the power management and disabled the USB selective suspend setting to disabled.

I've rebooted and sure enough it still happens.

Not sure what else there is to try.

PC specs:

Summary
Operating System
Windows 10 Home 64-bit
CPU
Intel Core 2 Quad Q8200 @ 2.33GHz 50 °C
Yorkfield 45nm Technology
RAM
6.00GB Dual-Channel DDR2 @ 399MHz (6-6-6-18)
Motherboard
Dell Inc. 0M017G (CPU 1) 47 °C
Graphics
DELL SX2210 (1920x1080@59Hz)
DELL SX2210 (1920x1080@59Hz)
512MB ATI Radeon HD 4600 Series (Dell) 56 °C
Storage
465GB Seagate ST3500418AS ATA Device (SATA ) 31 °C
931GB Western Digital WDC WD10EZEX-08M2NA0 ATA Device (SATA ) 31 °C
232GB Crucial CT250MX500SSD1 ATA Device (SATA (SSD))
Optical Drives
TSSTcorp CD/DVDW SH-S183L ATA Device
Audio
High Definition Audio Device

Intel(R) ICH10 Family USB Universal Host Controller - 3A39
USB Root Hub
USB Input Device
HID-compliant mouse
USB Composite Device
USB Input Device
HID Keyboard Device
USB Input Device
HID-compliant consumer control device

Motherboard
Manufacturer Dell Inc.
Model 0M017G (CPU 1)
Version A00
Chipset Vendor Intel
Chipset Model P45/P43/G45/G43
Chipset Revision A3
Southbridge Vendor Intel
Southbridge Model 82801JR (ICH10R)
Southbridge Revision 00
System Temperature 47 °C
BIOS
Brand Dell Inc.
Version 1.0.12
Date 5/11/2009
 

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