Question Keyboard not working but trackpad (MacBook Pro 2018)

Mar 5, 2019
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So my Classmates "new" macbook pro's keyboard isn't working.
The only thing that works is the mousepad but she can't login

We have tried resetting the SMC and the NVRAM but nothing seems to work.

Any help?
 

Lutfij

Titan
Moderator
Can you see when the MacBook Pro was made? Early/Mid/Late 2018? I know for a fact that pretty much all MacBook Pro's of 2017 all went to RMA due to faulty keyboards. They learned their lesson and revised it in their Mid/Late 2018 versions.
 
Mar 5, 2019
3
0
10
0
Can you see when the MacBook Pro was made? Early/Mid/Late 2018? I know for a fact that pretty much all MacBook Pro's of 2017 all went to RMA due to faulty keyboards. They learned their lesson and revised it in their Mid/Late 2018 versions.
The Model is a A1706 EMC 3163 if that means anything.
I'm not really into macs but i do have the knowlegde of pc if that helps
 

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