Hi all. I have an HP Envy x360 15u laptop and the keyboard and touchpad just stopped working. I have done a lot of testing and diagnosing, and also tried the proposed fixes which I have found online. It is running Windows 10. The laptop is about 7 years old. It used to work fine.
I found that the keyboard and touchpad do work in the BIOS and also the low-level pre-boot areas of Windows. I also booted to the Hiren's boot CD live environment and they both work fine there too. Further, I ran the HP hardware diagnostics that I find by hitting ESC during booting and selecting the diags. The keyboard and touchpad both work there.
I also tried booting to a couple of live Linux distros - the keyboard and touchpad worked in one but not the other. I also updated to latest BIOS, and the HP site and HP Support Assistant utility say that all drivers are up to date.
So it seems to be a Windows thing, maybe driver? However, I have already tried all of the things that I have found online to try to update the keyboard and touchpad drivers, but they were no help. I have spent a lot of time in the Device Manager looking at a lot of details of the keyboard driver and all looks OK, at least as far as I can tell.
I am also wondering if it could be a hardware issue, but, like I said, they work in the instances mentioned above. I did see this post, but it doesn't seem that the OP found a solution, at least not one that was posted:
forums.tomshardware.com
Has anyone heard of this type of thing? I am stuck. Thanks for any help!
Mike
I found that the keyboard and touchpad do work in the BIOS and also the low-level pre-boot areas of Windows. I also booted to the Hiren's boot CD live environment and they both work fine there too. Further, I ran the HP hardware diagnostics that I find by hitting ESC during booting and selecting the diags. The keyboard and touchpad both work there.
I also tried booting to a couple of live Linux distros - the keyboard and touchpad worked in one but not the other. I also updated to latest BIOS, and the HP site and HP Support Assistant utility say that all drivers are up to date.
So it seems to be a Windows thing, maybe driver? However, I have already tried all of the things that I have found online to try to update the keyboard and touchpad drivers, but they were no help. I have spent a lot of time in the Device Manager looking at a lot of details of the keyboard driver and all looks OK, at least as far as I can tell.
I am also wondering if it could be a hardware issue, but, like I said, they work in the instances mentioned above. I did see this post, but it doesn't seem that the OP found a solution, at least not one that was posted:
Question - Laptop keyboard and trackpad do not work in OS, but they work in BIOS ?
Hello everyone 👋 I've got an ASUS X55V laptop. it initially came with Windows 8, at some point the keyboard and trackpad just stopped working. Although, the keyboard works in BIOS and pre-os state. The BIOS is legacy so no way to check trackpad but I was able to enter into BIOS by tapping f2...
forums.tomshardware.com
Has anyone heard of this type of thing? I am stuck. Thanks for any help!
Mike
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