Keyboard typing randomly

[jenn_27]

So I have been back and forth with Microsoft and HP for a week. My keyboard keeps typing zeros and periods continuously. At first it was just annoying and random, and now it’s so bad you can’t do anything on the computer that involves typing.

It’s not my keyboard. I went out and purchased a brand new wired keyboard because I thought my wireless keyboard was the problem. It was not.

HP is telling me that it has to do with Microsoft’s update and it’s not a hardware problem. Microsoft keeps telling me it’s a hardware problem.

So far I have:
1. Bought a new keyboard
2. Deleted Installed keyboards in device manager (there’s like 5 and they pop back up again)
3. Factory Reset saving my files
4. Factory reset deleting everything
5. Clean install - not allowing updates (worked perfect for a day and then the computer updated itself and it started again)
6. Clean install 2 - didn’t have the option to not update during set up so it automatically updated and it started right away with zeros
7. Clean install 3 of a March 2017 windows 10 - happened right away.

Anything else I can try?? Any advice?

 

[Colif]

Much finger pointing. Regardless of whose fault it is, they big enough to sort it out between them.

I don't think its hardware as if it was, it would start before you managed to get to step 5.
You could try booting off a Ubuntu live USB, as if it still does it in another operating system, its not going to be windows

Step 5 makes me think it is windows though, or perhaps a driver. What did it update? Windows or drivers?

If windows, can you show a list of installed updates? go to settings/update & security/windows update
click View installed updates history - take a screenshot and upload to a site like imgur and share link here.

it could be a HP driver still as Windows 10 will look for new drivers for hardware and install them either through windows update or the windows store. HP may have a pack that matches PC and it can come via Windows Update.

 

[Colif]

MERGED QUESTION
Question from jenn_27 : "Windows 10 Update & Keyboard Issues"

So I have been back and forth with Microsoft and HP for a week. My keyboard keeps typing zeros and periods continuously. At first it was just annoying and random, and now it’s so bad you can’t do anything on the computer that involves typing.

It’s not my keyboard. I went out and purchased a brand new wired keyboard because I thought my wireless keyboard was the problem. It was not.

HP is telling me that it has to do with Microsoft’s update and it’s not a hardware problem. Microsoft keeps telling me it’s a hardware problem.

So far I have:
1. Bought a new keyboard
2. Deleted Installed keyboards in device manager (there’s like 5 and they pop back up again)
3. Factory Reset saving my files
4. Factory reset deleting everything
5. Clean install - not allowing updates (worked perfect for a day and then the computer updated itself and it started again)
6. Clean install 2 - didn’t have the option to not update during set up so it automatically updated and it started right away with zeros
7. Clean install 3 of a March 2017 windows 10 - happened right away.

Anything else I can try?? Any advice?

 

[jenn_27]

Much finger pointing. Regardless of whose fault it is, they big enough to sort it out between them.

I don't think its hardware as if it was, it would start before you managed to get to step 5.
You could try booting off a Ubuntu live USB, as if it still does it in another operating system, its not going to be windows

Step 5 makes me think it is windows though, or perhaps a driver. What did it update? Windows or drivers?

If windows, can you show a list of installed updates? go to settings/update & security/windows update
click View installed updates history - take a screenshot and upload to a site like imgur and share link here.

it could be a HP driver still as Windows 10 will look for new drivers for hardware and install them either through windows update or the windows store. HP may have a pack that matches PC and it can come via Windows Update.

So, the last Microsoft guy I spoke with, last night, turned off all updates. I have no update history and my update status says "your device is at risk because it's out of date and missing important security and quality updates and so on.." but then it states retry, when you click retry its the same message because he deleted the option to upgrade at all on my computer. He deleted "WUAUSERV" from the services. If that helps.

 

[Colif]

so how are you able to login using it if kb always types 1/0

Does it happen if you use the on screen keyboard?

on the desktop, open start menu
open the power menu
while holding shift, click restart now
this loads advanced startup menu
choose troubleshoot
choose advanced
choose start up options
hit the restart button
choose a safe mode (it doesn't matter which) by using number associated with it.
Pc will restart and load safe mode

open wordpad
is it repeating here?

 

[jenn_27]

Sometimes I can’t log in because it’s just typing zeros and periods in the password spot. I’m in safe mode went to pull up notepad and it’s already typing zeros in the search bar in the start menu. Didn’t even get to notepad.

Also, it does stop when I hold down shift. And once I release shift it starts back up. This isn’t a constant thing. It comes and goes and lasts however long it wants to. I’ve scanned the computer with multiple anti spyware software, all of which come up with nothing.

I don’t use the computer “hardcore” it is literally just for school.

The only other thing that happened that was strange was an update for Office 2016. I let it update (before all this started happening) and once it finished it opened like 20 blank word documents and freaked out.

 

[Colif]

Try reseting your keyboards settings - https://www.wikihow.com/Reset-a-Keyboard

Is office installed right now? was it on any of the other installs since this started? Not sure if its cause or just a coincidence

this is very odd. Safe mode means its the default windows drivers...

i don't think this will help at all but check in settings/accounts/sync my settings and turn it off. I don't think this sort of thing would be a setting remembered across installs, its more for desktop wallpaper and logins

try turning off sticky keys though i doubt its this: https://www.isunshare.com/windows-10/3-ways-to-turn-on-and-off-sticky-keys-in-windows-10.html

tried different USB slots? Do you have latest bios on PC? Same as motherboard drivers, it might be the USB slots.

 

[jenn_27]

So I have uninstalled the keyboards several times and checked for updates with no success. There are 6 HID Keyboard devices and one Standard PS/2 Keyboard. All of which pop back up when you click “scan for hardware changes” after you uninstall all of them. And when you click update driver, it states “the best drivers for your device is already installed.”

I currently don’t have office installed. I got tired of re-installing it several times after the factory resets and clean installs.

Also, Sticky Keys are off.

 

[Colif]

Are you using the same email address on your user each time?

I wonder if the user itself is corrupted. It might be a setting on your roaming profile saved on MS servers. Try making a local account and see if it has same problems - https://support.microsoft.com/en-au/help/4026923/windows-create-a-local-user-or-administrator-account-in-windows-10

If that fixes it, make the user admin, and copy contents of C:\users\oldusername onto new user folder. IT literally takes 6 minutes to set up browsers again and perhaps login to steam/onedrive if you used them now.