Kingston 16GB hard drive question

[turbofiat124]

I don't know where to ask this question since there is not a Chromebox section but maybe someone can point me in the right direction. Or if the moderator wants to move this question to a more appropriate section.

Dad called me and said his ASUS Chromebox was not working. The power light comes on the box but nothing happens. After some fiddling I reset the computer with a paperclip and got a screen to pop up. It says the operating system cannot be found. I downloaded the recovery program from Google from another computer and installed it onto a thumb drive.

The computer acts like it accepted the reinstall but after it reboots I get the same error message.

This sounds just like when a PATA or SATA fails.

I've included some photos:

https://drive.google.com/open?id=1PfloCWczyo4o80YXNXShdg6Hz6etCzsL

Before I order another one of these, can someone tell me if the hard drive has failed in this thing?

Before I start throwing money at this thing. In your opinion does it sound like that's what has happened?

Thanks.

 

[Calvin7]

Acer Chromebook C720 C720P C740 C910 CB5-571 Chromebase CA24I CA24V Chromebox CXI CXI2 CXV2 16GB SSD Drive RBU-SNS4151S3/16GB

Mfr. Part #: KN.16G07.006 $19.99 free shipping at NeweggBusiness.com

Some reviews on Amazon have reviewers who replaced with 256GB drive. (M. 2 SSD 2240 size and I replaced the default 16gb with a Transcend 256gb SSD)

 

[turbofiat124]

Thanks for the tip. I'll check it out.

So does it sound like hard drive sounds like it's went bad?

 

[turbofiat124]

Well I replaced the hard drive and still nothing. Watched all the Youtube videos. CRTL D doesn't work as described in one video. So I just ordered a new Chromebox. This time an HP. I guess I'll call ASUS and see if they have a solution.