KMODE_EXCEPTION_NOT_HANDLED BSOD - ntoskrnl.exe

[Cloyzee]

Recently my laptop has been crashing a lot, almost always when I am playing a game or watching a video. The logs are as follows (taken from BlueScreenViewer):


092014-30279-01.dmp 20/09/2014 22:46:28 SYSTEM_SERVICE_EXCEPTION 0x0000003b 00000000`c0000005 fffff800`03329028 fffff880`0c4b6d60 00000000`00000000 ntoskrnl.exe ntoskrnl.exe+75bc0 NT Kernel & System Microsoft® Windows® Operating System Microsoft Corporation 6.1.7601.18409 (win7sp1_gdr.140303-2144) x64 ntoskrnl.exe+75bc0 C:\Windows\Minidump\092014-30279-01.dmp 4 15 7601 266,288 20/09/2014 22:49:42

091614-29452-01.dmp 16/09/2014 23:52:52 CACHE_MANAGER 0x00000034 00000000`00050853 fffff880`03185738 fffff880`03184f90 fffff800`03096afe Ntfs.sys Ntfs.sys+195b5 x64 ntoskrnl.exe+75bc0 C:\Windows\Minidump\091614-29452-01.dmp 4 15 7601 262,144 16/09/2014 23:59:46

091614-28392-01.dmp 16/09/2014 23:50:05 PAGE_FAULT_IN_NONPAGED_AREA 0x00000050 fffff880`0c0c9808 00000000`00000000 fffff880`041731f5 00000000`00000002 igdkmd64.sys igdkmd64.sys+64fbf x64 ntoskrnl.exe+75bc0 C:\Windows\Minidump\091614-28392-01.dmp 4 15 7601 266,288 16/09/2014 23:52:42

091314-36410-01.dmp 13/09/2014 22:11:57 PAGE_FAULT_IN_NONPAGED_AREA 0x00000050 fffff8a0`590e5074 00000000`00000001 fffff880`03be6f22 00000000`00000005 dxgkrnl.sys dxgkrnl.sys+313f x64 ntoskrnl.exe+75bc0 C:\Windows\Minidump\091314-36410-01.dmp 4 15 7601 266,288 13/09/2014 22:13:35

080614-36145-01.dmp 06/08/2014 21:28:46 DRIVER_POWER_STATE_FAILURE 0x0000009f 00000000`00000003 fffffa80`05f5b8e0 fffff800`045783d8 fffffa80`0ba17a50 ntoskrnl.exe ntoskrnl.exe+75bc0 NT Kernel & System Microsoft® Windows® Operating System Microsoft Corporation 6.1.7601.18409 (win7sp1_gdr.140303-2144) x64 ntoskrnl.exe+75bc0 C:\Windows\Minidump\080614-36145-01.dmp 4 15 7601 666,608 06/08/2014 23:56:12


At first I though the issue was with my RAM; once when my laptop crashed it wouldn't turn on again, it just beeped four times. I swapped the RAM over, nothing. I removed one of the memory sticks, and the laptop worked again. I thought this was the solution and that one of my RAM ports was just faulty, however I have just received the following BSOD:


092814-35833-01.dmp 28/09/2014 00:47:14 KMODE_EXCEPTION_NOT_HANDLED 0x0000001e ffffffff`c0000005 00000000`00000000 00000000`00000008 00000000`00000000 ntoskrnl.exe ntoskrnl.exe+75bc0 NT Kernel & System Microsoft® Windows® Operating System Microsoft Corporation 6.1.7601.18409 (win7sp1_gdr.140303-2144) x64 ntoskrnl.exe+75bc0 C:\Windows\Minidump\092814-35833-01.dmp 4 15 7601 266,288 28/09/2014 00:51:36


Any ideas on what's up?

 

[Darkbreeze]

To start with, you either need to post the dump files here by uploading them to a free online text hosting service and then posting a link to the file here, or try the Whocrashed utility and see if you can sort it out that way.

Text hosting:
http://textuploader.com/

Whocrashed:
http://www.resplendence.com/whocrashed

More likely than not this is a driver issue but it could be faulty hardware. Try updating all your related drivers. Chipset, graphics, networking adapters, BIOS, etc.

You might all try running an SFC/Scannow (Ignore the fact that it says Windows 8 if you have a different version. It's the same procedure regardless:

http://www.eightforums.com/tutorials/3047-sfc-scannow-command-run-windows-8-a.html

 

[Paul NZ]

If this has hybrid graphics if you can still get into it, uninstall KB2670838.

This update is a known cause of this file crashing in Windows 7 igdkmd64.sys, with laptops that have / use hybrid graphics.

It may fix some of the other crashes too

 

[Cloyzee]

UPDATE:

My laptop crashed again, this time with a new BSOD error:

PFN_LIST_CORRUPT

093014-47377-01.dmp 30/09/2014 02:18:37 PFN_LIST_CORRUPT 0x0000004e 00000000`00000099 00000000`0009098c 00000000`00000003 00000000`0009c015 ntoskrnl.exe ntoskrnl.exe+75bc0 NT Kernel & System Microsoft® Windows® Operating System Microsoft Corporation 6.1.7601.18409 (win7sp1_gdr.140303-2144) x64 ntoskrnl.exe+75bc0 C:\Windows\Minidump\093014-47377-01.dmp 4 15 7601 290,232 30/09/2014 02:26:25

I've uploaded the dump file here: https://www.sendspace.com/file/szesqc

I ran whocrashed but it didn't give me any specifics, just that it was probably a driver error.

 

[Paul NZ]

It may have faulty ram, test it with memtest www.memtest.org

This is old from 2007. - Wacom Mouse wacommousefilter.sys I would see if theres an update for it

 

[Cloyzee]

I replaced the ram last week with a brand new stick, and the errors were occurring before that so I'm not sure if the ram itself is at fault.

I've uninstalled my old Wacom tablet, which has removed the wacommousefilter.sys driver. Could that really be causing all of the issues though?

 

[Paul NZ]

If the driver is 7 years old it can crash. And no the driver for this is still on the system.

Did you replace all sticks then?

That cache manager crash can mean lack of ram. How much ram is in this?

 

[Cloyzee]

There are two ram slots, but I think one is faulty. My laptop no longer turns on when there is a memory stick in it. There was originally 6GB (1x2GB and 1x4GB), but I replaced the ram in the working memory slot with a new 4GB stick last week. The other slot is empty.

 

[Paul NZ]

Umm whats the brand/model of this laptop??

 

[Cloyzee]

Dell XPS L702X

 

[Paul NZ]

Disable turbo boost if its enabled. Or uninstall it if its installed

 

[Cloyzee]

I've capped the maximum processor state so hopefully this will prevent turbo boost from kicking in. I'll report back if/when any other errors occur.

 

[Paul NZ]

That maybe for speedstep which isnt turbo boost. Turbo boost is also known to crash systems