LaCie 2big Network 2 - Dashboard error - Help Please.

[lfreixieiro]

Hi,

I'm having trouble to access the dashboard of a Lacie 2Big Network 2 storage.
It's with system version 2.2.9.3 and I've reset it twice it's factory defaults and the error persists.

I've made the upgrade step-by-step testing dashboard each time and it stays on "please wait while loading" message.
On the last upgrade, from 2.2.9.2 to 2.2.9.3 when I test the dashboard I get the error "ASSERTION FAILED in class: com.lacie.communicationlayer.client.WelcomeRequestHome Associated message: 1 == objectFound.size().

Anyone has come up with this issue and solved it successfully?

Thanks advance,
Luis

 

[WyomingKnott]

Serious question: Have you contacted LaCie tech support?

 

[popatim]

If you are using IE try putting it in compatibility mode or just use Firefox.

 

[lfreixieiro]

Serious question: Have you contacted LaCie tech support?

Hi WyomingKnott,

Thanks for the reply.
No I didn't. I'm not able to contact support in Portugal unfortunately. It does not appear any contact or online support.
This hardware was given to me by a company that doesn't need it anymore so I don't know also where it was bought.

That's why I was trying to find if someone had similar problems.

Regards

 

[lfreixieiro]

If you are using IE try putting it in compatibility mode or just use Firefox.

Hi popatim,

Thanks for the reply.
I've tested using different versions of IE, IE in compatibility mode, Chrome and the result is the same.
unfortunately.

Regards