Question LAN connection keeps dropping

jeremydutka98

Prominent
Dec 11, 2017
3
0
510
0
Hello for the past few months my computer started to disconnect from internet. I used to have no problems up until now. I have a RealTek PCIe GBE family controller network adapter. I have read many online posts about people having similar problems with this adapter. but none of their fixes seems to help me. I have tried updated the drivers, and changing many setting that people have said would "fix" this issue. Im really getting fed up with it and would love some help i anyone knows anything about this
 

Ralston18

Titan
Moderator
First update your post to include full system hardware specs and OS.

Windows 10? Windows built-in troubleshooters may find and fix something.

Also include network information: modem, router (makes and models).

On your computer, run Reliability History/Manager and Event Viewer to look for any error codes or warnings that correspond with the internet disconnects.

Likewise your network router may have logs (if available and enabled) that may provide some clue about what is happening.

Who has full admin rights to your network router? You will need assistance from that person to view the logs.

Lastly, run "ipconfig /all" (without quotes) via the command prompt. Post the results.
 

jeremydutka98

Prominent
Dec 11, 2017
3
0
510
0
my specs are:
GTX 1060
i5 8600k
Gigabyte z370p D3 mobo
32gb ram
windows 10 pro 64bit

my router is sagemcom f@st 3965cv
my modem is arris tm802g
and ipconfig:
Host Name . . . . . . . . . . . . : DESKTOP-AO9RAVA
Primary Dns Suffix . . . . . . . :
Node Type . . . . . . . . . . . . : Hybrid
IP Routing Enabled. . . . . . . . : No
WINS Proxy Enabled. . . . . . . . : No
DNS Suffix Search List. . . . . . : home

Ethernet adapter Ethernet:

Connection-specific DNS Suffix . : home
Description . . . . . . . . . . . : Realtek PCIe GbE Family Controller
Physical Address. . . . . . . . . : E0-D5-5E-AB-33-C5
DHCP Enabled. . . . . . . . . . . : Yes
Autoconfiguration Enabled . . . . : Yes
Link-local IPv6 Address . . . . . : fe80::b5df:cc96:26c9:eefc%11(Preferred)
IPv4 Address. . . . . . . . . . . : 192.168.1.9(Preferred)
Subnet Mask . . . . . . . . . . . : 255.255.255.0
Lease Obtained. . . . . . . . . . : Wednesday, June 19, 2019 12:36:11 PM
Lease Expires . . . . . . . . . . : Wednesday, June 19, 2019 1:37:10 PM
Default Gateway . . . . . . . . . : 192.168.1.1
DHCP Server . . . . . . . . . . . : 192.168.1.1
DHCPv6 IAID . . . . . . . . . . . : 199284062
DHCPv6 Client DUID. . . . . . . . : 00-01-00-01-23-A5-BC-01-E0-D5-5E-AB-33-C5
DNS Servers . . . . . . . . . . . : 192.168.1.1
NetBIOS over Tcpip. . . . . . . . : Enabled

im not sure what the network logs are, but i am the admin of this PC. I have also updated my drivers for my network adapter and even my BIOS and still no luck. any other helpful info i could send?
 
Last edited:

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