Question Laptop battery plugged in but not charging

[kyd23]

My laptop turned off when unplugging the power cord but the battery level was at 100%. Later I re-plugged the power cord and booted the laptop and noticed that "Battery not present" was displayed in the battery icon. I performed a battery reset by detaching the battery and pressing the power button for a few seconds. Then the presence of a battery was indicated, however the battery doesn't charge. At first it was at 4% and after several minutes it charged up to 5% and now it's stuck at 6%.

I tried uninstalling battery drivers and other common solutions available on internet but nothing seem to work.

P.S. This is a new battery with 0% wear level. The old battery got replaced due to exact same reason. The new battery worked for almost 2 months. Now the problem seem to persist even though the battery got replaced.

Any form of solution will be highly appreciated. Thanks.

 

[rgd1101]

new battery from who/where?

 

[geofelt]

"compatible" laptop batteries may not be compatible.
Some laptops depend on a chip in the battery for proper functioning.
Best to buy a replacement of the same brand and part number that was originally installed.

 

[otringal]

If it's a new battery, they sometimes act up unless you "format" them, meaning you have to perform a full charge/discharge cycle about 3 times in a row, before the battery can get calibrated in order to act normally (and show accurate sensor data).

 

[kyd23]

It's a genuine Panasonic battery . Acer AS16A5K is the exact model.