Hi guys,
When this laptop was first purchased a year ago, from time to time I would get a black screen and sound stutter when watching audio, causing me to have to restart the laptop manually by holding the power button.
Initially, I thought this was a cooling issue and I purchased a cooling pad and didn't have this issue again for at least 6 months or so.
Recently, this issue has started reoccurring, and even sometimes crashing while not watching any video.
To clarify, I have gamed thousands (yes thousands) of hours on this Laptop and never once gotten any form of crash or similar issue.. which I would assume eliminates overheating as my setup runs much hotter while gaming.
Please find attached my system info;
OS Name Microsoft Windows 10 Home
Version 10.0.14393 Build 14393
Other OS Description Not Available
OS Manufacturer Microsoft Corporation
System Name DESKTOP-DRRUEEE
System Manufacturer ASUSTeK COMPUTER INC.
System Model GL552VW
System Type x64-based PC
System SKU ASUS-NotebookSKU
Processor Intel(R) Core(TM) i5-6300HQ CPU @ 2.30GHz, 2304 Mhz, 4 Core(s), 4 Logical Processor(s)
BIOS Version/Date American Megatrends Inc. GL552VW.210, 01/09/2015
SMBIOS Version 3.0
Embedded Controller Version 255.255
BIOS Mode UEFI
BaseBoard Manufacturer ASUSTeK COMPUTER INC.
BaseBoard Model Not Available
BaseBoard Name Base Board
Platform Role Mobile
Secure Boot State On
PCR7 Configuration Elevation Required to View
Windows Directory C:\WINDOWS
System Directory C:\WINDOWS\system32
Boot Device \Device\HarddiskVolume2
Locale United Kingdom
Hardware Abstraction Layer Version = "10.0.14393.206"
Username DESKTOP-DRRUEEE\User
Time Zone GMT Standard Time
Installed Physical Memory (RAM) 8.00 GB
Total Physical Memory 7.90 GB
Available Physical Memory 4.55 GB
Total Virtual Memory 10.4 GB
Available Virtual Memory 6.59 GB
Page File Space 2.50 GB
Page File D:\pagefile.sys
Hyper-V - VM Monitor Mode Extensions Yes
Hyper-V - Second Level Address Translation Extensions Yes
Hyper-V - Virtualisation Enabled in Firmware Yes
Hyper-V - Data Execution Protection Yes
When this laptop was first purchased a year ago, from time to time I would get a black screen and sound stutter when watching audio, causing me to have to restart the laptop manually by holding the power button.
Initially, I thought this was a cooling issue and I purchased a cooling pad and didn't have this issue again for at least 6 months or so.
Recently, this issue has started reoccurring, and even sometimes crashing while not watching any video.
To clarify, I have gamed thousands (yes thousands) of hours on this Laptop and never once gotten any form of crash or similar issue.. which I would assume eliminates overheating as my setup runs much hotter while gaming.
Please find attached my system info;
OS Name Microsoft Windows 10 Home
Version 10.0.14393 Build 14393
Other OS Description Not Available
OS Manufacturer Microsoft Corporation
System Name DESKTOP-DRRUEEE
System Manufacturer ASUSTeK COMPUTER INC.
System Model GL552VW
System Type x64-based PC
System SKU ASUS-NotebookSKU
Processor Intel(R) Core(TM) i5-6300HQ CPU @ 2.30GHz, 2304 Mhz, 4 Core(s), 4 Logical Processor(s)
BIOS Version/Date American Megatrends Inc. GL552VW.210, 01/09/2015
SMBIOS Version 3.0
Embedded Controller Version 255.255
BIOS Mode UEFI
BaseBoard Manufacturer ASUSTeK COMPUTER INC.
BaseBoard Model Not Available
BaseBoard Name Base Board
Platform Role Mobile
Secure Boot State On
PCR7 Configuration Elevation Required to View
Windows Directory C:\WINDOWS
System Directory C:\WINDOWS\system32
Boot Device \Device\HarddiskVolume2
Locale United Kingdom
Hardware Abstraction Layer Version = "10.0.14393.206"
Username DESKTOP-DRRUEEE\User
Time Zone GMT Standard Time
Installed Physical Memory (RAM) 8.00 GB
Total Physical Memory 7.90 GB
Available Physical Memory 4.55 GB
Total Virtual Memory 10.4 GB
Available Virtual Memory 6.59 GB
Page File Space 2.50 GB
Page File D:\pagefile.sys
Hyper-V - VM Monitor Mode Extensions Yes
Hyper-V - Second Level Address Translation Extensions Yes
Hyper-V - Virtualisation Enabled in Firmware Yes
Hyper-V - Data Execution Protection Yes
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