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Question Laptop Black Screen

AlmostNewbie

Commendable
Jul 6, 2017
23
0
1,510
0
Greetings everyone. Yesterday my PC had issues with the taskbar and the taskbar was being unresponsive. I didn’t think much about and I shut down. Today I come and I try turning on the laptop, and after signing in, I am met with a black screen and an unresponsive taskbar. I restart it, same issue. I then decide to shut it down. It’s been “shutting down” for around an hour now and neither the sleep button nor the power button work. How can I fix this?
please note I am unable to remove the battery.
 

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