[SOLVED] Laptop black-screens so often ?

using google in BSOD

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Apr 14, 2020
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So few days ago, i got this issue where my laptop would suddenly freeze and the screen goes black while using a lightweight program that's youtube (google chrome).
Somehow, the entire laptop will freeze, the sound broke (the one that sounds like "EEEEEEEEE"), and it goes to a black screen until i restart it via the button.

didn't think it was a serious problem, i though it was just an occasional crash.
but then it appears again while i'm running Microsoft word. after that it just happens so often whenever i open an application for too long.
it shouldn't be the cpu/gpu temperature because they're only going 41 - 60 deg celsius at it's highest.

tell me if i should add more details to solve this problem.
thanks!
 

using google in BSOD

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Apr 14, 2020
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And one last thing, before the ram arrived, I tried to fix it manually, turns out it was all happening due to the HPET being deactivated.

I enable it back and my laptop no longer has any issues regarding crashes
 
So few days ago, i got this issue where my laptop would suddenly freeze and the screen goes black while using a lightweight program that's youtube (google chrome).
Somehow, the entire laptop will freeze, the sound broke (the one that sounds like "EEEEEEEEE"), and it goes to a black screen until i restart it via the button.

didn't think it was a serious problem, i though it was just an occasional crash.
but then it appears again while i'm running Microsoft word. after that it just happens so often whenever i open an application for too long.
it shouldn't be the cpu/gpu temperature because they're only going 41 - 60 deg celsius at it's highest.

tell me if i should add more details to solve this problem.
thanks!
How old is the laptop? Make and model?
 

using google in BSOD

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I believe it's 7 years old as of now, I switched the storage unit a month ago, and the laptop is an Asus a550c From Q4 2014.
Here Are the specifications:
  • Intel core i5 3337u
  • Intel hd4000 But can switch to gt 720m If needed
  • 4gb of ram
  • ssd 128gb
When I used an application for too long, a black box will show up when I select an app in the desktop (sometimes the screen immediately black out) and it will go black
 

using google in BSOD

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It turns out my ram is full, trigerring this "memory allocation failed" message before parts of my screen starts to black out and crash with BSOD in the end.

Is there a way out of this problem other than having to buy more Ram?
 

ex_bubblehead

Champion
Moderator
You didn't by chance disable the page file did you? That will trigger exactly that fault. This will also happen when the drive holding the page file fills up. 128GB SSD and only 4GB RAM will absolutely cause issues. Much more of both is indicated here.
 

using google in BSOD

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That's one of the first thing I can think of when this problem occurs.
The default size is 9gb, people are recommending me to get 8gb of these paging files. So I put it on 10. Is it okay?
 

ex_bubblehead

Champion
Moderator
You're running Windows with FAR too few resources. You need no less than a 250GB SSD and 8GB RAM for good performance. More is always better. Setting a bigger starting size for the page file just pushes the problem a minute or two further down the road. It's only a bandaid.
 

using google in BSOD

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solu
You're running Windows with FAR too few resources. You need no less than a 250GB SSD and 8GB RAM for good performance. More is always better. Setting a bigger starting size for the page file just pushes the problem a minute or two further down the road. It's only a bandaid.
How do I know my ram compatibility (I want to add one more to make it a dual channel) ?
I know my ram brand is hynix ddr3 1600mhz 4gb, but how do I known if it's a ddr3 L version or just ddr3?
 

using google in BSOD

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Did the scanner also show how many slots the pc has?

Post a link to the page the scanner found.
I opened up my laptop to install my new ram, it worked.
Task manager showed it to me that I was on single channel, but not the voltage

Edit: what I mean by "task manager showed... " is what it was before the upgrade
 

using google in BSOD

Commendable
Apr 14, 2020
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And one last thing, before the ram arrived, I tried to fix it manually, turns out it was all happening due to the HPET being deactivated.

I enable it back and my laptop no longer has any issues regarding crashes
 

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