Question Laptop Cannot See Network

Gary_105

Reputable
Feb 14, 2017
11
0
4,510
0
My brother in law’s laptop cannot see his hame network (ATT). My phone and other phones can see the network. The laptop can see my phone when I use it as a hotspot. I opened Device Manager and see no warnings on any of the network icons.

suggestions?
 

kanewolf

Titan
Moderator
My brother in law’s laptop cannot see his hame network (ATT). My phone and other phones can see the network. The laptop can see my phone when I use it as a hotspot. I opened Device Manager and see no warnings on any of the network icons.

suggestions?
A few possibilities. Unallowed character(s) in the SSID name. Illegal channel configured on the router. If the 2.4Ghz is configured on channel 13, that could be the problem. Using a channel greater than 50 on 5Ghz.
 

Gary_105

Reputable
Feb 14, 2017
11
0
4,510
0
A few possibilities. Unallowed character(s) in the SSID name. Illegal channel configured on the router. If the 2.4Ghz is configured on channel 13, that could be the problem. Using a channel greater than 50 on 5Ghz.
The SSID name is provided by ATT and other pcs in the house see the network
How do I check tie 2.4Ghz or 5Ghz settings?
 

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