[SOLVED] Laptop Cannot See Network

[Gary_105]

My brother in law’s laptop cannot see his hame network (ATT). My phone and other phones can see the network. The laptop can see my phone when I use it as a hotspot. I opened Device Manager and see no warnings on any of the network icons.

suggestions?

 

[kanewolf]

My brother in law’s laptop cannot see his hame network (ATT). My phone and other phones can see the network. The laptop can see my phone when I use it as a hotspot. I opened Device Manager and see no warnings on any of the network icons.

suggestions?

A few possibilities. Unallowed character(s) in the SSID name. Illegal channel configured on the router. If the 2.4Ghz is configured on channel 13, that could be the problem. Using a channel greater than 50 on 5Ghz.

 

[Gary_105]

A few possibilities. Unallowed character(s) in the SSID name. Illegal channel configured on the router. If the 2.4Ghz is configured on channel 13, that could be the problem. Using a channel greater than 50 on 5Ghz.

The SSID name is provided by ATT and other pcs in the house see the network
How do I check tie 2.4Ghz or 5Ghz settings?

 

[kanewolf]

The SSID name is provided by ATT and other pcs in the house see the network
How do I check tie 2.4Ghz or 5Ghz settings?

You look at the radio setting in the router management portal.

 

[Gary_105]

You look at the radio setting in the router management portal.

Will try that

 

[kanewolf]

Will try that

It is probably set to "auto". Manually set to 1,6, or 11 for 2.4Ghz and less than 50 for 5Ghz.

 

[Gary_105]

It is probably set to "auto". Manually set to 1,6, or 11 for 2.4Ghz and less than 50 for 5Ghz.

Where in admistrative tools do I find it?

 

[kanewolf]

Where in admistrative tools do I find it?

Since you haven't provided a model number for the router there is no way for me to look that up.
But it should be somewhere on the WIFI tabs.

 

[Gary_105]

Where in admistrative tools do I find it?

Looking on network properties, all listing say non operational