[SOLVED] Laptop crashes when connected to external monitor ?

[andantesash]

I have the ASUS TUF Gaming FX705DY laptop which runs fine without issue until I connect an external monitor. When I connect the external monitor via HDMI, every now and again the laptop freezes and both the laptop screen and monitor screen go black for around 10-20 seconds and then come back on.

I've noticed the issue seems to happen a lot of the time when I have a video or something on the laptop screen and using the external on Chrome.

The laptop has the Radeon RX 560X and the issues seem to be related to this as the AMD report this issue popup appears every time it happens. The issues started appearing after I upgraded to Windows 11, stupidly forgot to downgrade in the time limit so still on W11.

Anyone seen this issue with monitors happening before and if there is a solution?

 

[Fix_that_Glitch]

Go into menu settings, advanced, and look for hardware acceleration. If it is off turn it on, if it is on turn it off and see if anything changes.