Question Laptop freeze after startup and stuck with not blinking dash on the corner

Matiyo13

Prominent
Mar 4, 2019
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When I turn on my laptop (HP Pavilion 15-ac130nu) it freezes and stuck with a non-blinking dash. At some point, it gives you to access the BIOS and I have tried to perform windows reinstall, however, when I try to order the bootable device correctly and Save and Exit the BIOS it freezes for a second and after that is like the laptop shuts down. After a while it starts up again, however, it does not access the booted windows. Every time happens something different. A few times the screen shows "Preparing automatic repair" with the HP logo after that it shows this:

Recovery

your pc/device needs to be repaired a required device isn't connected or can't be accessed

Error Code: 0xc0000185

All of the issues occurred after a blue screen with ": (" this symbol, I was unable to see what it said.

If there is some other information that is needed, please do not hesitate to ask me. It will really appreciate it if someone has a solution.
 

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