[SOLVED] Laptop goes to sleep with every option

Mar 9, 2020
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Hello, I have the ASUS ZenBook UM433DA-R7BVXSB1 and everytime I try to shutdown or restart (even after disabling fast-start option) it goes to sleep. The power button has a LED that blinks sometimes in this sleeping state. Whenever I press a key it turns back on and sometimes just stays in a black screen.
 
The power options are at Start -> Settings -> System -> Power and sleep. On my Dell Inspiron laptop my settings are 10 min. on battery and 25 min. plugged in for the screen. Then for sleep it's 1 hr. on battery and 3 hrs. plugged in. If you don't see an option to reset to factory settings, you could try these; I don't have that problem, and I don't see the factory settings option in Settings.
There are additional settings via the Control Panel, but hopefully the above will get you what you need.