[SOLVED] Laptop has gray screen but external monitor works fine ?

moderntablets

Prominent
Mar 25, 2020
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Hi! As you have guessed it, I have a gray screen of death issue in my laptop.

It happened when I was watching in YouTube. I was watching a video, entered to full screen, then exit to fullscreen, but instead the screen suddenly crashed. It was all gray with some lines on it. I tried turning it off and on in the hopes of it getting resolved, but it didn't. It's stuck on gray screen.

When I start my laptop, there's a flick of lines then gray screen. I don't see the usual start up, it's just gray screen the moment you open it.

I tried connecting it to an external monitor and it worked. It was working fine apart from the laptop screen. I tried System Restore, but it didn't help. I tried safe boot. It didn't work, it's still gray screen.

So, my laptop is still working fine except for it's screen. I checked and the laptop screen is still connected and I can justify that became I also see some weird boxes and lines appearing when I open a software using the keyboard. I'm afraid that the cord of the laptop monitor is faulty, but I hope it's not. Also I noticed if I let it there for a while, the gray screen turns into white. I'm really clueless in all of these, I have zero expertise in this field. Pls help.
 

lvt

Commendable
Apr 19, 2021
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Hi! Thanks for your response. I'm not really knowledgeable about this, so correct me if I'm wrong on any of this :)

I'm not really sure, but when I open my laptop it starts with a bang(?) of lines of colors. I'm not sure. Although, the screen gradually turns white from gray if I let it on for a while.
If you see some colors, the backlight must have worked. So it seems that the screen's circuit board is faulty.
 

moderntablets

Prominent
Mar 25, 2020
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Does the screen backlight still work?
Hi! Thanks for your response. I'm not really knowledgeable about this, so correct me if I'm wrong on any of this :)

I'm not really sure, but when I open my laptop it starts with a bang(?) of lines of colors. I'm not sure. Although, the screen gradually turns white from gray if I let it on for a while.
 

lvt

Commendable
Apr 19, 2021
1,719
275
1,640
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Hi! Thanks for your response. I'm not really knowledgeable about this, so correct me if I'm wrong on any of this :)

I'm not really sure, but when I open my laptop it starts with a bang(?) of lines of colors. I'm not sure. Although, the screen gradually turns white from gray if I let it on for a while.
If you see some colors, the backlight must have worked. So it seems that the screen's circuit board is faulty.
 

moderntablets

Prominent
Mar 25, 2020
5
1
515
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Thank you! I'll take that advice, but that would probably be my last resort. I'll try to see what happens, and keep this updated if I ever find the cause of mine. I'll still be open if anyone knows something about this :)
 
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