Question LAPTOP HP 17-ca0014d Will Not Boot or Install Fresh Factory Reset.

Apr 8, 2022
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Hello TH. My HP laptop model # HP 17-ca0014d will not boot up. Last week I got a message when I turned it on. BIOS has detected that the capacity of the internal battery has been reduced. Primary (internal) Battery (601). Other than that its been working fine. I decided to do a factory reset to factory settings. around 85% i get a message that the factory reset cannot be done. I've tried all the trouble shooting and looked on google and YouTube. I tried f11, f2 . I do not have the original boot dics that came with the laptop. Any help would-be great. THANKS





Hardware
Product number
5HV23UA​
Product name
HP Notebook - 17-ca0014ds​
Microprocessor
AMD Ryzen™ 3 2300U (2 GHz base frequency, up to 3.4 GHz burst frequency, 6 MB cache, 4 cores)​
Memory, standard
8 GB DDR4-2400 SDRAM (1 x 8 GB)​
Video graphics
  • AMD Radeon™ Vega 6 Graphics
  • Integrated
Hard drive
1 TB 5400 rpm SATA​
Optical drive
DVD-Writer​
Display
17.3" diagonal HD+ SVA BrightView WLED-backlit touch screen (1600 x 900)​
Pointing device
Touchpad with multi-touch gesture support​
Wireless connectivity
802.11b/g/n (1x1) Wi-Fi® and Bluetooth® 4.2 combo​
Network interface
Integrated 10/100/1000 GbE LAN​
Expansion slots
1 multi-format SD media card reader​
External ports
2 USB 3.1 Gen 1 (Data transfer only); 1 USB 2.0; 1 HDMI 1.4b; 1 RJ-45; 1 headphone/microphone combo​
Minimum dimensions (W x D x H)
41.48 x 27.22 x 2.45 cm​
Battery type
3-cell, 41 Wh Li-ion​
Audio features
Dual speakers​
 
Apr 8, 2022
12
0
10
0
I forgot to mention. I did the factory reset and after loading and windows did load up and install. But once i shut the laptop down and restarted all that would show up is the hp screen and the progress wheel would just spin and never boot up. I googled the issue and it mentioned stuck in a "boot loop". Since then i tried all the F11 F2 to factory reset.. and i get the error i mentioned above.
 

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